MICHAEL W. DULMAGE
5300 S.W. Grove Street ? Palm City, Florida 34990
(772) 260-9169 ? mdulmage@bellsouth.net
Profile
Senior Manager, Consultant, Technical Writer and Trainer. Versatile, detail oriented, and able to multitask in fast pasted environments. Excellent technical writing, presentation and communication skills.
Professional Experience
Seacoast Technical Services, LLC 2001 – Present
President and Consultant
Corporate consultant and technical writer specializing in employee training, factory and onsite equipment operator training and technical publications for industrial equipment, boat and light aircraft manufacturers. Professional analysis and coaching for quality processes, product liability mitigation, customer service and warranty administration. Clients include: U.S. Navy, Guantanamo Bay – Chevron Corporation, Angola – U.S. EPA, New Orleans – Drydocks World, Dubai.
Air Burners, LLC 2005 – 2008
Sales Engineer
Sales and production engineer for this manufacturer of industrial incinerators used primarily in the construction industry, U.S. military installations, government operations, municipal landfills, and equipment rental operations worldwide. Responsibilities included new equipment sales, training, dealer development, managing the fiberglass fabrication and tooling department and new product development.
Salt Shaker Marine 2001 – 2005
Director of Operations and Production Engineer
In charge of production operations, including fiberglass lamination, aluminum fabrications, and assembly for this custom boat manufacturer. Responsibilities included hiring, employee training, and quality assurance. Also coordinated the set up of all major boat shows, magazine boat tests and provided sales support at all major sales events.
Pursuit Fishing Boats 1991 – 2001
Director, Customer Relations and Quality Assurance
Managed customer relations, warranty administration and quality operations for this high profile production boat manufacturer. Designed and managed the quality assurance process to enhance a lean manufacturing and total quality environment. Responsibilities included hiring, new employee training, mitigating product liability, investigating component defects, and accident investigation.
Founded Pursuit Technical University, an intensive, highly rated, factory training program designed to train key dealer personnel and service technicians.
Education
Indian River State College, Stuart, Florida
• Business - Computer Applications
• Business - Lean Manufacturing
• Business - Principle Centered Leadership
Oakland Community College, Farmington Hills, Michigan
• Associate - Business Administration
• Automotive Engineering
Other Training & Certificates
• American Boat and Yacht Console (Certificate) Accident Investigation
• Perkins Cole (Certificate) Product Liability Mitigation
• Carver Yachts (Certificate) Carver Technical Service Training Program
• Direct Loss Control Services (Certificate) Commercial Loss Control
• Yamaha Motor Corporation, USA (Certificates) Yamaha Technical Training Courses
• Fred Pryor Seminars (Certificate) Coaching Skills for Managers and Supervisors
Computer
Microsoft Office Professional – Adobe Creative Suite 5 Design Premium (Photo Shop, InDesign, Illustrator and Acrobat Professional) – Mainframe Data Base
Licenses
Coast Guard Licensed Captain (Ocean Operator)
Private Pilot’s License
ACA Accredited Insurance Claim Adjuster