Kelly Johnson

Freelance Customer Response Freelancer & Telemarketer

Location:Mason City, Iowa, United States
2 Skills
Kelly J. Johnson____________________________________
Summary of Qualification

? Consistent and thorough on written and verbal multi-step directions
? Knowledge of office practices and procedures
? Proven ability to prioritize and handle multiple tasks in a challenging environment
? Congenial and enthusiastic contributor and supporter of team goals
? Experience troubleshooting customer service issues
• Typing skills of 50 WPM

Work Experience

Columbia Credit Union 9/2008-01/2010 Columbia, MO
Member Service Representative
Greet Members
Handle daily cash transactions
Count cash drawer daily
Provide verification of deposits
Assist manager in cash vault
Begin process of loan procedures

University of Missouri 01/07-04/08 Columbia,MO
Telephone Interveiwer
Perform a questionare on the phone pertaining to a health study
Answer incoming calls
Calculate reports on completed studies
Schedule call back appointments
Entered data pertaining to each question

Department of Conservation 03/04-04/06 Columbia,MO
Science Aid
Analyzed Surveys
Entered data into a customer database system
Coded surveys
Answered incoming calls

Holiday in Executive 03/03-07/03 Columbia,MO
Account receivable assistant
Processed payments for banquets
Ordered supplies
Called customers on deliquent accounts
Processed referrals for upcoming events
Skills (2) Rating
Customer Response