Alain English

Freelance Blog Writer & Article Writer

Location:Aberdeen, Aberdeen, United Kingdom
2 Skills
Personal Profile
I am a highly experienced and self- motivated customer service professional. I have a focused and enthusiastic attitude towards teamwork and have developed a wide range of expertise including customer service, time management, interpersonal and organisational skills. I am aiming to utilise and further develop my skills in a fast-moving and challenging environment.

Key Skills and Attributes

• Excellent customer service skills
• Excellent communication skills
• A high level of literacy and numeracy
• Confident and polite telephone manner
• Cash handling and till work experience
• Clean and presentable
• Good report writing, short-hand and note-taking skills
• Excellent stamina and co-ordination
• 45wmp typing speed
• Fully conversant with Microsoft Word, Office, PowerPoint, Access and Excel.
• An understanding of and commitment to confidentiality, equality, diversity and inclusion

Employment History

04/07 - Present

Autism London - Sessional Worker
• Delivery of social interaction workshops for service users
• Contributing news and opinion articles for quarterly bulletin
• Attending steering group meetings
• Participation in forward planning
• Associated administrative work

05/10 – Present

Doctors of the World - Database Intern
• Entering confidential patient information on to in-house database
• Ensuring that all paper files are coherent with database
• Liaison with colleagues
• Maintaining confidentiality and adhering to the Data Protection Act at all times

02/10 – 11/10

Shannon Trust - Office Assistant
• Assisting in cataloguing books onto database
• Creating information packs

11/09 – 01/10
• See Autism London above

11/05 – 10/09
Jongleurs Comedy Club - Customer Service / Floor Staff
• Providing table service for performers and members of public
• Maintaining high standards of customer service

09/01 – 10/05
Burger King - Crew Member
• Looking after dining area at weekends
• Take orders and serving customers

08/98 – 08/01 - Harlaw Academy - School Cleaner
• General cleaning duties

06/00 – 08/00 - The New Theatre School - School Assistant
• General office duties
• Answering telephones, taking and distributing messages
• Booking in appointments / diary management

Education & Training

• 2006 International School of Screen Acting PG Dip Screen Acting
• 2004 Robert Gordon’s University BA(Hons) Publishing Studies
• 2000 Harlaw Academy (Aberdeen) Highers (A-Level Equivalent)

Interests & Hobbies

I enjoy amateur dramatics, and also like participating and spectating a wide range of sports and I am particularly interested in football, snooker and pool.

References available upon request
Skills (2) Rating
Blog Writing
Article Writing