428 Southern View Dr.
Smyrna, DE 19977
Cell: (267) 816-5113
Freelance web designer/Information Manager looking for temporary, contract, and/or permanent telecommuting jobs.
WILMINGTON UNIVERSITY – New Castle, DE
Bachelor of Science in Computer Science-Web Information Systems
Expected graduation- April 2009
G.P.A. - 3.44
COMMUNITY COLLEGE OF THE AIR FORCE
Associate of Applied Science (December 2007), Information Management
Computer literacy: Windows Operating Systems
Other: CoreFTP, FileZilla, Wordpress, SEO and CMS
Computer Skills: Windows, PowerPoint, Outlook Express, Microsoft Project, Word Perfect, Excel, Access, light Photoshop skills, typing (65-70 wpm), data entry (21000 ksph), Computer Construction and Configuration, Networking, Forms
AlSav Web Designs
Offering full web design services to include Domain name registration, Hosting, Search Engine Optimization, Logo Design, E-Commerce, Flash sites, Secure sites, Personalized Emails, and more.
Department of the Air Force/ Federal Government
Dover Air Force Base, DE 08/2009-Present
Client Support Technician
Full responsibilities as the Group Information Assurance Officer which involves full control over user account activation, deactivation, and status. Ensure that users stay current with annual DOD Information Assurance requirements. Create and maintain user accounts in DRA; Install, operate and maintain Certificates of Authority (CA)/ PKI infrastructure on the Air Force CAC card system, and PC products ; configure/set up/install/troubleshoot HP, Lexmark, and Xerox printers; VPN installation and configuration; hardware repairs on Dell & HP computer systems; Install & troubleshoot various Windows OS to include XP, Vista, & Windows 7; Oracle, Java, Symantec & McAfee AV installation and updates. Maintain print servers; Maintain hardware inventory of all accountable assets within the organization; Assemble and distribute desktop and laptop hardware and peripherals; Coordinate equipment transfers between departments within the organization; Troubleshoot, diagnose, and repair hardware problems. Troubleshoot, diagnose, and repair software configuration problems; Experience with Microsoft Active Directory, Microsoft Exchange and account management; Support the Air Force IT infrastructure to include printer, and PC support and repair; Ability to explain technical issues to non-technical users; Maintenance fax machines, photocopiers, scanners and laser printers; Ability to work independently with little or no direct supervision; Experience leading a team of customer service professionals responsible for providing solutions to customer issues, including service requests, complaints, and concerns, in an environment with a large customer base of end users; Use of remote tools such as Dame Ware and Remote Desktop Connection to troubleshoot computer issues and user problems; Use of Remedy for maintaining trouble tickets; Install and verify network hardware and software to allow microcomputer access to the LAN; Install and configure application software to run on the network and to utilize network resources (hubs, routers, modems, switches, etc.);
United States Air Force Reserves, 09/1996-Present
Information Manager, Technical Sergeant
Qualified to perform highly complex technical duties in addition to providing supervision. responsible for the career development of all enlisted personnel under my supervision, Required to obtain maximum performance from each subordinate and ensure the product or service is of the quality necessary for total mission effectiveness. Also required to continuously strive to broaden and perfect my professional expertise and supervisory techniques. My specific job duties include Administrative support and office management. Typing/keyboarding, microcomputer, computer security, career progression, plans and programs, administrative communications, publications and forms management, maintenance of publication libraries and sets, customer account representative duties, Air Force orders, awards and decorations, enlisted and office performance reports, telephone procedures, and records management, supervision of subordinates.
Bank of America/MBNA, Newark, DE 06/2005-12/2008
Supported the Director of Teleservices Systems, as well as 27 employees who maintain the web pages, dialers, and systems for the Card Services division of the bank. Reviewed drafts, finished documents and edited for grammar usage and style. Prepared presentation materials; arranged meetings and conferences; arranged phone moves. Handled highly sensitive and confidential information. Coordinated department training and monitor security / database administration and compliance. Scheduled travel accommodations; ordered supplies. Served as the resource for basic company policies and procedures such as vacation, expense reimbursements, time and attendance, and dress code. Administrative support with use of a variety of software programs to include SharePoint, Word, Excel, PowerPoint, Visio, and Access.
- www.alsavwebdesigns.com – My business website, built using Wordpress 3.3
- www.newtrinityllc.org- Created for a company who offers various services to include Auto Repair