Ashley R. Sellers
Customer Service Representative
• Proficient in customer service relations
• Providing the best resolutions to all customer complaints and concerns
• Great Marketing and Telecommunication skills
• Great sense of urgency in fast pace call centers
• Great ability to diffuse difficult customers with ease
Administrative Specialist II (Scheduling) 09/2011- 11/2011
Assisting clients with scheduling their personal appointments with the Region 7 Department of Health and Environmental Control. Appointments may vary from Family planning to WIC (Woman, Infant, & Children). While using the Citrix application, scheduled appointments using medical terminology and the switchboard phone system. Fast paced call environment, and patience was well required.
Junior Agent 08/2010-04/2011
Assisted clients with making payment arrangements, long term or short, as well as extensions needed to complete the consumers billing obligations with the company. Helped customers with billing questions or inquires that they may have had or misunderstood to better assist them with making payments to the accounts that they possessed. Became very proficient in managing a fast flow of calls in a deadline driven environment.
Customer Service Representative/ Financial Advisor 06/2009-06/2010
Worked in both marketing and well as banking with the company. In the marketing area, worked with the insurance company CHARTIS (AIG) and provided its clients with the knowledge of all it beneficial facts about it policies. Making sure that the clients were well aware of how the insurance or what insurance would better suit their everyday life financially or physically, while retaining the customers’ business. In the banking area, worked as a financial advisor with KEYBANK. Provided customers with accurate details of the accounts that they may have had while intoducing positive investments that would help them with majority of their long term goals. Became very productive and successful in that area while also building a rapport with the companies’ clients.
Providing great customer service with a smile and great generosity within the store. Helped customers within the store with inquires on sales or merchandise , and helped with their checkouts. Assuring that their trip was successful and that they may return to do their shopping with the company for future references. Also, made sure of the stores safety by maintaining all hazardous situations from occurring by keeping all aisle clear of spills and organized.
Trident Technical College, 2009 Strayer University, 2011
International Business Business Administration/ International Business
Available upon request