1110 S High St ? Muncie, Indiana ? (765) 216-6585 ? Robinmagg@gmail.com
Targeting Entry-Level IT
? Upcoming University of Phoenix graduate offering a strong academic background in IT combined with excellent experience as game developer and graphic designer.
? Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
? Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
University of Phoenix –Phoenix Arizona, Associates Degree expected 7/12
AAIT/PRG Program ? current GPA: 3.45/4.0
Systems: UNIX, Windows 2000/XP/7, Mac OS
Languages: Visual Basics, HTML, C++, Java
Software: Adobe Photoshop CS 5.5 /7, MS Office, Python
RnR Virtual Environment: http://rnrvirtualenvironments.com/
? Owner- (2011 to now) I handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Additionally, created new user log-in accounts and supervised special training tutorials for new users to understand gaming formats in building and creating scripts. Supervised security issues in order to create a safe user environment.
? Researched and developed knowledge-based articles for Sql light, MySql, Sql, and Database issues, resulting in an increase in ticket resolutions of 20 additional tickets per week that saved company $57K annually by not outsourcing and handling issues in-house.
? Exceeded issue-resolution targets and achieved exemplary customer satisfaction, consistently on all email tickets.
? Handled 30+ technical/mission-critical email tickets daily and consistently met high service standards
and customer satisfaction.
Available for Relocation