Cornisha Ray

Freelance Editor & Writer

Location:Little Rock, Arkansas, United States
2 Skills
- A challenging position in the management field using current knowledge and increasing experience through hard work and dedication. The position should allow opportunity to use leadership skills, achieve superior service, and accomplish goals through teamwork.

Career History & Accomplishments

Managing Partner, Sonic Drive-In
-Maintained a 1.33 million dollar store to perform all service levels
-Prepared yearly budget projections for store
-Prepared monthly P&L projections for the store
-Prepared schedule weekly for crew and assistant managers
-Trained future partners and co managers for the company
-Certified training store for the company
-Paid all bills for store weekly
-Achieved all goal standards set by the company
-Motivated crew to perform at the highest level

Financial Service Representative, Verizon Wireless 2007-2009
-Responsible for placing outbound calls as well as receiving inbound calls from customers in collections stats
-Motive others on team to perform at highest level
-Research and resolve billing enquiries
-Assist in training of new representatives through mentoring and shadowing
- Evaluate and resolve any customer concerns to the satisfaction of the customer and with Verizon Wireless guidelines.
-Focusing on customer retention and churn reductions for existing customer base
-Reconcile accounts in dispute and authorize adjustments when appropriate (OCC’S)
-Maintain frequent customer contact and interface to ensure that the customer as providing timely follow-up and response perceives Verizon Wireless.

General Manager, Sonic Drive-In 2005-2007
- Maintained a 1.35 million dollar store to perform at service levels
-Supervised a crew of 35-45 employees on daily basis
- Prepared schedule weekly for crew and managers within labor guidelines
- Developed assistant managers and future general managers to promote within the company
- Attended Labor Law classes to ensure employees profiles were complete
-Held monthly crew meetings to inform crew of changes within the company
-Prepared budget based on yearly projections of sales
-Motivated crew to perform at expected service levels
-Managed labor and food cost for bottom line budget monthly

Assistant Manager, Sonic Drive-In 1998-2007
-Managed shifts with 8-12 employees weekly
-Assisted with crew training programs with new employees
- Made store deposits daily to ensure cash was followed
-Prepared daily agenda for crew
-Provided customer service to guest
-Headed employee training programs for new employees


B.B.A. Degree in Business
Tennessee State University, Nashville, TN
Concentration in Management

Master of Business Administration
University of Phoenix, Nashville, TN
Skills (2) Rating