Seeking remote support positions or a technical support role, as well open to some data entry .If my experience fits any of your possible employment interests please contact me to further discuss it
OBJECTIVE: Bilingual IT professional with over 10 years of solid PC/Networking skills seeking a Helpdesk or Desktop Support position and or the Jr Network Administration of a network.
Operating Systems: Windows, Linux, Mac
Hardware: HP, Force 10,Dell Servers, Cisco Routers, Printers, PC’s, Laptops , PDA, Pocket PC, Wi-Fi, Routers
Telecom / Mobile Tech: .BB/IPhone/Android/Windows Mobile Cisco Cupc, VoIP
Email: MS Outlook, Outlook Express, Eudora, Netscape Mail,
Social Networking: Linkedin, Foursquare, Facebook, Myspace, Ning,
Messaging: Windows Messenger, Yahoo Chat, Gtalk, CUPC, MIRC, IRQ,
Web: MSIE, Netscape Navigator, Mozilla, Firefox, Opera, Chrome
Databases: MS Access
Ticketing Systems: Remedy Ticketing System
Imaging Software: Ghost, MDT
Remote Assist Soft: Go2meeting , Teamviewer. Gotomypc, VNC, RDC, Windows Live-mesh,
Sage Software 08/07 – 11/11
Team Lead Desktop Analyst \Jr. Network Admin
Daily duties were to maintain 400 end users to each tech. I worked daily on the deployment and removal of desktop and laptop hardware. I also maintained repaired and installed any software for end users in my range. Including upper level executives to call center reps on the sales and support floor. Assisted end users both physically and remotely
? Perform Remote and Physical assistance
? Image hardware for deployment
? Maintained, updated, repaired all pc, laptop, printers, mobile technology and kept in good working shape and peak performance.
? Provided technical support to all end users in the company (400 per tech)
? Performed duties within Active Directory.
? Maintained hardware Database.
? Performed repairs on hardware ranging from Laptops, Desktops, to mobile phones.
IST Management Services 01/06 – 08/07
Worked with software created by this company in the management of mailroom services as well as many other facilities management technology, Primary role was to provide tech support and also site installation of hardware and software at client sites. Also worked out of office in locations throughout the us for 2-3 day periods to install company hardware and software, Worked independently both in the corporate office as well as client installations. Duties also included:
? Creating and deletion of accounts via Active Directory
? Worked closely with Remote Desktop Connection and Terminal Services
? Monitor and execute new tape backups with a rotatating tape library
? Installation and repair of servers and company pc’s ,Laptops and Handheld devices
? Installation of proprietary software such as various MS Products – Win XP, Vista ,windows server 2003 ,2000 as well as many other software.
? Repairs of Desktop PC’s, Laptops and also PDA’ and other forms of hardware and software updates or changes.
Google 10/04 – 10/05
Data Center Helpdesk Analyst –Contractual Obligation
Responsible for assisting with the installation of new OS and configurations of software and OS issues such as the repair and configuration of email and other software issues pertaining to a Helpdesk role. Duties included:
? Installing operating systems and web management software
? Configuration of software
? Performance optimization
? Troubleshooting hardware and software issues in a call center environment
Languages: Speak read and write English, French, Spanish, and Creole (I have performed assistance duties using these languages).
References: Available Upon Request