PHOTOGRAPHER, VIDEOGRAPHER, VIDEO EDITOR, & CREATIVE DESIGNER
Highly accomplished technical professional with diversified experience, demonstrated expertise, and the ability to acquire new skills quickly
AREAS OF EXPERTISE & TECHNICAL PROFICIENCIES
• Digital SLR Photography & Enhancement, Videography & Post Production, Web Design & Desktop Publishing
• Photoshop CS5, Premiere Pro CS5, Dreamweaver CS5, After Effects CS5, Encore, Photoshop Lightroom, Microsoft Office Suite, Flash CS5, Avid Media Composer, Compix GenCG3,
• Call Center Management, Excellent Customer Service, Client Relationship Management, Troubleshooting & Problem Resolution, Project Management
CREATING LASTING MEMORIES (createlastingmemories.com), Waldorf, MD May 1999 - Present
Creative Designer / Operations Director
Manage all operational aspects of this desktop publishing, web design, photography, and videography business. Provide graphics design, image manipulation, desktop publishing expertise, and pre/post video production. Communicate extensively with customers to define design needs. Chiefly responsible for the layout and design of dynamic flyers and business cards. Design and publish eye catching web sites. Photograph special events such as church services, parties and weddings. Edit photographs for enhancement. Video tape special events and edit footage reliving the occasion. Handle all accounts payable and accounts receivables.
WALDORF VIDEO TOURS, Waldorf, MD October 2010 - Present
Take high definition, motion videos and still images of real estate properties. Present the benefits of video tours and solicit the business of real estate agents and brokers.
SPIRIT OF FAITH CHRISTIAN CENTER, Temple Hills, MD January 2009 - Present
Director of Photography/Video Editor
Work on location with the Media department filming church services for international broadcasts viewed by millions. As director, conduct pre/post production meetings and give instructions to the camera operators for specific camera shots. Delegate production duties to team members. Record and duplicate service DVDs to be sold. As an editor, responsible for creating exciting video commercials to promote upcoming events consisting of shots taken from raw camera footage for broadcast during weekly services. Set up lighting, green screen, teleprompter, and camera for taping of weekly church news broadcast. Key and edit footage for weekly newscast and create/add graphics and lower thirds. Set up and conduct on set interviews and edit footage for use in weekly video newscast. As camera operator, exercise creativity in setting up various camera shots. Responsible for using Compix GenCG3 to create and add graphics for services that are viewed by thousands each week.
LIFETOUCH NATIONAL SCHOOL STUDIOS, Baltimore, MD August 2009 – November 2009
Traveled to schools throughout the Washington & Baltimore Metro area for photography assignments. Set up and broke down equipment in a timely manner. Greeted students, received student’s order and monies, and transferred data to camera card. Directed students on how to pose and assisted them in making them feel comfortable. Achieved genuine expressions and photographed the students.
TRX, INC., Vienna, VA September 2003 – January 2008
Data Acquisition Specialist
Oversaw logging and detailed tracking of incoming data; utilized internal tracking software and manual methods to maintain data. Communicated with data suppliers and clients worldwide regarding on-time and accurate data submission. Implemented working knowledge of various data formats, transmission methods, and encryption/compression utilities.
TRX, INC., Orangeburg, SC October 2000 – August 2002
Call Center Team Leader/ Supervisor
Managed operational performance and supervised 200+ Online Support Representatives (OSRs). Responsible for the daily functions of the Airline Schedule Change Department. Led weekly meetings with team members to ensure productivity standards were attained. Monitored calls for quality assurance; identified areas for improvement and training needs. Interviewed and recruited new employees; prepared and conducted performance reviews for OSRs.
TRX, INC., Orangeburg, SC June 2000 – October 2000
Call Center Online Support Representative (OSR)
Assisted customers with special travel requests; provided quality support to users of Expedia.com, and Continental Airlines Online. Worked with trainers to assist OSRs in completing Transitional Training. Answered questions and provided expertise in responding effectively to customer needs.
TRX, INC., Orangeburg, SC August 1999 – June 2000
Motivational Sales Coach/ Reservation Sales Agent
Accountable for supporting supervisors in the leadership and motivation of sales agents. Served as a primary contact for Help Desk by answering inquiries and managing various issues. Monitored and coached agents to improve call quality and sales. Created, confirmed, and modified reservations; responded to hundreds of inbound customer calls.
Bachelor of Science in Business Management
SOUTH CAROLINA STATE UNIVERSITY, Orangeburg, SC
Honors: Presidential Scholar Award