Claire Locke

Freelance Content Writer & Article Writer

Location:Pawtucket, Rhode Island, United States
2 Skills
Transportation Security Administration June 2011-Present
Transportation Security Officer
•???????Conduct security process for Logan Airport
• ??Screen all passengers and employees
o Interact with individuals of various nationalities / languages
• Manage employee work flow
• Calibrate computerized systems

Tasca Automotive Group February 2008- May 2011
Customer Relations Assistant
•?????Follow-up calls to sales and service customers
•?????Worked with customers to resolve any issues they may have.
•?????Sent surveys to gauge customer satisfaction
•????Consumer Trac marketing for Ford, Lincoln, Mercury and Mazda
•?????Appointment coordinator for sales / service programs from Ford Lincoln Mercury
•?????Organized special automotive events
•?????Service Initiative:
o Call each service customer with an appointment and confirm the night before
o Give a list of appointments to service manager for review and to handout to the Advisors and reception
o The day of the appointment greet the customer as they check in or out
o Meet service customers in waiting room and quick lane and hand out card
o Every morning call customers with Mazda warranty RO open for follow-up
• Monitored Mazda Quick Touch Alerts
• Called customers and set appointments for Sales Marketing Efforts
• Updated sales work plans.
• Trained others in new computer programs
• Set interviews for the direct supervisor
• Service reception
• Taught customers how to use Sync and MyFord Touch during Technology Workshops

New York & Company August 2007-present
Sales Associate
• Greeted customers as they entered the store
• Helped customers with any questions or concerns about the sales, what to purchase and more.
• Informed customers of the benefits of becoming a store card member
• Rang customer’s purchases up for them
• Provided the best possible customer service to make the customer comfortable and encourage their return.
• Kept store neat and clean
• Counted down registers after close and verify the night’s deposit with the manager

Tompkins Trust Company June 2005-January 2006
Customer Service Representative
•????????Each morning deposit night drop money bags
• ???Helped customers with deposits and withdrawals
• ???Opened and closed accounts
• ???Kept track of bank cheques and money orders
• ???Helped count weekly money delivery
• Up-sold products to meet customer’s needs
• ???At the end of each night counted down the money drawer and proper paperwork

Maguire Ford Lincoln Mercury Nissan Chevrolet July 2004-June 2005
Sales Consultant

•??????????Helped customers find a vehicle that fits their wants, needs, and budget
•??????????Finished paperwork for customer’s purchase
•??????????Followed up with sold and prospect customers
•??????????Kept accurate data of customer information

Business Development Center (Assistant Manager) January 2006- July 2007

•??????????Used Salespoint and GM OneSource to send First Quality Response to leads (FQR)
•??????????Exported list into LSI lead management system
•??????????Followed up with completed customer visit
•??????????Printed a daily work list for sales consultants
•??????????Worked with various computer programs for reports
•??????????Took all Sales calls
o Set appointments for customers
• ??Coordinate special events

Bachelor’s Degree: Business Management with a Concentration in Marketing
Empire State College, Ithaca, NY
Associates Degree in Humanities and Social Science, Clinton Community College, Plattsburgh, NY
Certification in Massage Therapy, Finger Lakes School of Massage, Ithaca, NY

• Advanced People Skills • Self Improvement • Goal Setting • Leadership • Time Management •?Recurrent?Training
Skills (2) Rating
Content Writing
Article Writing