Julie Schwartz

Freelance Ad Designer & Print Ad Designer

1460
Location:Brandon, Florida, United States
Profile:https://www.freelanced.com/julieschwartz
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2 Skills
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Julie Schwartz
firehawkfb@hotmail.com

Job Objective and Summary
Illustration position utilizing training and experience in commercial art and design.

Capabilities
Experienced and trained in Adobe PageMaker, Photoshop, and Illustrator, Dreamweaver, Apache Server, Unix, Linux, Flash/Java, Windows 98/2000/XP/Vista/Windows 7, PC repair, Windows Networking, MS Office 2003, 2007, 2010, Lotus Notes 6.5 and 7, and Safeguard(Sophos) encryption software.

Employment History
Siwel Consulting Inc.- 3/31/08 to 11/16/2011
Tier 2 Helpdesk Specialist
Job responsibilities include desktop support for Windows XP/Windows 7 environments.
Make outbound calls handling all situations that cannot be resolved on first contact.
Provide Remote Desktop/Network support for internal Verizon employees.
Repair pc’s remotely using VNC/URC/Windows Remote Desktop software.
Configure email accounts for MS Outlook via Exchange Server and for Lotus Notes.
Use Windows Active Directory for user account management.
Activate/configure Blackberry mobile devices for Exchange and Lotus Notes email accounts.
Perform software roll-outs via Marimba and Isys systems.
Repair/configure all Windows Operating System/driver/applications.
Install/configure hard drive encryption software (Safeguard/Sophos)
Add/remove pc’s and devices to various domains and configure network printers.
Configure terminal emulator sessions to mainframes using Attachmate Extra and Hummingbird.
Provide final assessment to determine if problems require a local desk side support specialist.

Signs Now of Brandon- 7/17/07 to 3/31/08
Sign Creator/Illustrator and Customer Svc Rep.
Sign creation/layout via Photoshop.
Sign assembly using various metals, plastics and vinyl’s.
Logo creation/ Illustration.
Taking orders from customers, walking them through the design and layout process.
Assisted in digital banner print out and assembly.

America Online (Stream)- October 30, 2006 to July 5, 2007
Technical support for AOL versions 4.0-9.0 Optimized SE
Job assignment included troubleshooting technical problems associated with AOL Broadband in an inbound call environment.
Configured DHCP/ TCP/IP settings for routers and PC's running Windows 98/2000/XP/Vista.
Configured POP and SMTP settings and accounts in Microsoft Outlook.
Configured POP and SMTP mail server settings for Blackberries/Pocket PC/cell phones.
Collected info on high impact network outages and provided documentation for system engineers.
Used commands such as "ping", "ping -t", and "tracert" to resolve network problems.
Point of Contact for assisting other technicians with troubleshooting related questions.

Brighthouse Networks- April 4, 2005 to October 5, 2006
Technical support for residential and business class internet service and residential digital phone service.
Configured DHCP/ TCP/IP settings for routers and static IP settings for Zyxel modems in a Windows 98/2000/XP/Mac OS X environment.
Configured POP and SMTP settings and accounts in Microsoft Outlook.
Configured POP and SMTP mail server settings for Blackberries/Pocket PC/cell phones.
Resolved technical issues with Internet Explorer 5.0/6.0/7.0 and Mozilla Firefox.
Resolved driver issues with networking devices and peripherals.
Used commands such as "ping", "ping -t", and "tracert" to resolve network problems.
Delivered information about outages and system problems with full documentation to technical event coordinators.
Scheduled field technicians for customers with issues unable to be resolved over the phone.

America Online (Stream)- November 11, 2002 to March 31, 2005
Technical support for AOL versions 4.0-9.0 Optimized SE
Job assignment included troubleshooting technical problems associated with AOL Broadband in an inbound call environment.
Configured DHCP/ TCP/IP settings for routers and PC's running Windows 98/2000/XP.
Configured POP and SMTP settings and accounts in Microsoft Outlook.
Collected info on high impact network outages and provided documentation for system engineers.
Used commands such as "ping", "ping -t", and "tracert" to resolve network problems.
Point of Contact for assisting other technicians with troubleshooting related questions.
Keep track of employee performance related stats and monitored customer interactions.

Quality Carriers- March 8, 2000 to October 31, 2002
Human resources/safety department personnel
Job assignment involved taking driver phone calls.
Processed driver applications and ran driver motor vehicle reports.
Processed owner operator leases and recruited drivers for the company.
Scheduled new drivers for training.
Designed/Created layouts for company flyer ads for hiring new employees using Photoshop.

A.J. Oneal and Associates- January 25, 1999 to March 8, 2000
Job assignments involved a receptionist position, administrative assistant, file clerk, and human resources personnel.
Positions included various responsibilities such as operating a company switchboard, filing files and paperwork, taking customer orders, generating reports, and servicing company employee's benefits packages.

Time Customer Service- October 30th, 1998 to December 22, 1998
Job assignment involved a phone associate/sales position.
Job requirements included data entry and taking inbound customer orders in a call center.
Worked with such catalogs as Martha By Mail, The Ultimate Football shop, WCW Wrestling, and Rhino Direct Music.

References available by request
Skills (2) Rating
Ad Design
Print Ad Design