2241 Entrada del sol 8D ? Las Cruces, NM 88001 ? Home: (575)652-3691 ? Email: firstname.lastname@example.org
Purpose: I am looking for gainful employment to support my family while I continue to attend school to further my education and my career.
RECEPTIONIST / CUSTOMER SERVICE
Customer Service Expert ? MS Office “Power User” ? Adept Written/Verbal Communicator
Office Skills: ? Telephone & Front Desk Reception /Multi-line phone system
? Customer Service
? Filing Database/ Records Reports & Records Management
? Data Entry (70 WPM)
Computer Skills: ? Word
? MS 2007/2010
? Windows Vista/XP
Ambassador Mortgage (St. Louis, MO.) ? Cold Sales/Loan Officer, 1988-1992
n Excelled in role requiring the ability to handle a variety of customer service and administrative tasks.
n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Generated customers with cold calls and mailings. Calmed upset/angry customers. Researched and rapidly solved problems and rebuilt client trust to prevent the loss of accounts.
B & J Speed Shop (Taylorville, IL.) ? Finance Manager, 1998-2000
n Transformed previously manual processes relating to customer information and sales into a computerized system.
n Took customers through entire purchase of new vehicles including securing financing, sales tax, title, registration, and service contracts.
n Designed and produced newsletter for owners Motorcycle Club. Responsible for advertisement and mailings.
New Mexico State University (Alamogordo, NM & Las Cruces, NM.)
3.88 GPA - Crimson Scholar
Phi Theta Kappa Honor Society — 2010-Current
New Mexico Alcohol Certification—2014
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