Friends (2)

Neo Letsoela

Freelance Poem Writer & Book Writer

1578
Location:Johannesburg, Gauteng, South Africa
Profile:https://www.freelanced.com/neoletsoela
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2 Skills
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Personal Details

Surname Letsoela
Name Neo

Date of birth 25 April 1984
*** Female
Marital status Single
Health Excellent
Nationality South African
Home language Zulu
Other languages English & Sotho

Contact details

Home
Home address 586b Motloung Street
Mofolo Village
Soweto
Email: nletsoela@yahoo.com


Educational Background

Tertiary Education

Name Varsity College
Course Certificate in PC Engineering (completed)
Period of study 2003-2004

Subjects passed -2004 Diploma in IT Programming
Java
VB.Net
SQL
Web Development

Subjects passed -2003 Helpdesk
Introduction to Programming
Computer Architecture (A+)
Computer Literacy (Microsoft: Access Word,Excel)
Database Advanced
Internet and Mail
Business Practice and Entrepreneurship
Introduction to Web Development
Presentation Graphics
Spreadsheets
Word Processing

Name Intec College
Course Interior Decorating + Small Business Management
Period of study 2010 - Still Studying

High School Education
Name Woodmead High School
Period of study 1997

Name Phuting High School
Period of study 1998

Name Rand Park High School
Period of study 1999 – 2002 (Completed)
Subjects English
Afrikaans
Mathematics
Home Economics
Art
Biology

Achievements

Certificate awarded by Ericsson for MUSA Supply Competence Training 2009
Certificate awarded by Ericsson for Service Delivery Maturity Model 2.0 2009
Certificate awarded by Ericsson for Presentation Skills Training 2009

Skills Areas

o Computer literate – MS Word, Excel & PowerPoint.
o Presentation skills
o Good interpersonal skills

Systems Used

• SharePoint (Project Carphone Warehouse)
• Hades (Project Carphone Warehouse)
• Complaints Database (Project Carphone Warehouse)
• SAP (Ericsson)
• Unicentre (Integr8IT)
• G8Keeper (Integr8IT)
• PIE (Project Carphone Warehouse)
• Opal (Project Carphone Warehouse)
• Portal (Project Carphone Warehouse)
• Line Checker (Project Carphone Warehouse)

Employment Background

1. Name of Company: Dimension Data (Project Swordfish (AOL-USA))

Period of Employment December 2005 - May 2007

Position: Call Centre Consultant(Billing)

Responsibilities: Advise clients of their bill
Sort out billing queries

2. Name of Company: Dimension Data (Project Carphone
Warehouse - UK)
Period of Employment May 2007 – August 2008

Position: Call Centre Consultant (Broadband) / (Faults)

Responsibilities: Dealing with broadband queries
General Customer Service
Troubleshooting Broadband Queries
Configuring E-mail
Troubleshooting Modems
Troubleshooting Internet
First Line Resolution
Faults:
Troubleshooting Telephone Lines
Checked Telephone Lines/Connection
Logged Faults Calls (follow up with calls until resolved and closed)
Handling the Complaints Database

3. Name of Company: Ericsson

Period of Employment August 2008 – July 2009

Position: CLM Supply Support

Responsibilities: Capturing Data
Office Support

4. Name of Company: Integr8IT

Period of Employment July 2009 – (Current Employment)

Position: First Line Call Resolver / Helpdesk Coordinator

Responsibilities: First Line Call Resolver:
First point of contact with clients (telephonically)
Troubleshooting
Log Calls (follow up with calls until resolved and closed)
Close Calls

Helpdesk Co ordinator:
Based at the client
Allocate calls to the correct engineers.
Update all calls logged to keep the client updated.

REFERENCES

References for Projects

Miss Tshilidzi Raphunga
Manager: Dimension Data (Project Swordfish (AOL))
Cell: 072 363 4724

Mr. M Hlubi
Manager: Dimension Data (Project Carphone Warehouse)
Cell: 072 449 9744

Mrs. Candice Shirley
Manager: Ericsson (Logistics)
Tel: 011 461 3445
Cell: 083 310 1812
Email: candice.shirley@ericsson.com

Mr Gerhard Lubbe
Manager: Integr8IT
Tel: 0115559591
Cell: 082 934 1908
E-mail: Gerhard.lubbe@gmail.com
Skills (2) Rating
Poem Writing
Book Writing