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Jessica Kent

Freelance Customer Response Freelancer & Comic Writer

Location:Chicago, Illinois, United States
2 Skills

Windows 3.1, 95, 2000, ME, XP, Vista, 7, Mac OS X
Internet Explorer, Safari, Firefox, Google Chrome
Microsoft Office Suite, SAP, SMS, Mysis, SalesForce, WebEx,


eLearning Communications Coordinator - LeadingRE, Chicago IL (Oct. 5 2011 - Present)

Scheduling and coordinating monthly conference calls
Processing member applications for designated programs
Support daily operation of Learning Management System (LMS) including online library
Writing XML for future course development
Documenting and maintaining the administrative flow of the Institute 2.0 Space
Maintaining Task List, Course Production Reports
Coordinating and scheduling advisory group meetings

Operations Coordinator - Fast Lane Inc, Morrisville NC (June 25 2010 to June 30 2011)

Set up and monitor Instructor-Led Online (ILO) classes via WebEx.
Train instructors on how to use WebEx and help students troubleshoot their issues.
Order student courseware to support classes each week.
Contact customers to coordinate logistics for private classes.
Schedule and coordinate shipments of equipment and/or books to each class.

Telesales Representative - Fast Lane Inc, Cary NC (August 2009 to June 2010)
Generated leads via website data-mining and input into Salesforce and tracked by Marketo.
Created lists using information to push training classes to correct target audience.
Corresponded with clients regarding questions via email and in making and receiving upwards of 300 calls per day.
Maintained social media outlets of Twitter and LinkedIn; track trends using analytic programs to engage social
media users in our product.

Improvisational Comedian/Marketing Manager - ComedyWorx/The Yes Yard, Raleigh NC (February 2009 – Present)

Work with Coordinators to keep social media presence even.
Coordinate events with local groups (Yelp, charity functions).

Anatomic Pathology Technician - WakeMed Health and Hospitals, Raleigh, NC (May 2006 to December 2008)

Registered specimens via Mysis and SMS based on Patient insurance information, ICD-9 codes.
Set up histological and cytological cytological specimens for review.
Performed and assisted with autopsy procedure
Maintained morgue standards and practices while assisting with creation of fetal demise policies and procedures.

Direct Sales/Order Processing Associate - The Body Shop Corporate Offices, Wake Forest, NC (June 2005 - May 2006)

Through SAP, imported and printed orders from e-commerce site to be fulfilled by warehouse staff.
Worked closely with Supply Chain to ensure accurate warehouse inventory. Ran daily replenishment report from
Worked with Transportation and International departments to ensure appropriate documentations for shipments to Canada
Designated main point of contact for Franchisee Help Desk and Signage Shipment.


North Carolina School of the Arts - 2000 - 2002
Meredith College - Biology - 2008-2009
Skills (2) Rating
Customer Response
Comic Writing