Over 15 years of leadership, IT training, hospitality industry, sales, customer service and management experience.
Global trainer, working with carrier partners, large corporations, and end users to unlock the tremendous value in the BlackBerry platform. I also ensure new trainers have the technical and training knowledge required to deliver material correctly, effectively, and consistently.
Proven sales trainer and new hire trainer providing training to carriers and new hires so that they may understand their customer needs and requirements.
Dynamic professional instructor and IT consultant, computing experience dates back to 1987.
Exceptionally organized with a track record that demonstrates self-motivation, creativity and the initiative to achieve both professional and business goals.
Experienced in training global audience including Trainers, Team Managers, Quality Associates and Save Retention Team Members (Red Deer, Edmonton, Welland and Albuquerque, Halifax, Waterloo, Dallas, Athens, Lisbon, San Jose CR, Shanghai China).
Extremely goal oriented and results driven, with the ability to recognize and promote business goals.
Proficient in managing issues and risks with strong problem solving skills.
Ability to work with peers, management, Human Resources and Operations to determine needs before offering solution.
Strong coordination and organizational skills with several years of logistics management experience.
Several years of sales and consulting experience working with an International audience.
Proficient in coaching and providing feedback to new associates and team members.
Outstanding success in building and maintaining relationships with customers, direct reports, team members, stakeholders, and upper management.