Erika G Santos
Customer Service Expert n MS Office “Power User” n Adept Written/Verbal Communicator
Telephone & Front Desk Reception n Customer Service n Filing
Database & Records Management n Executive & Administrative Support
Reports & Spreadsheets n Complaint Handling n Data Entry (60 WPM)
Word n Excel n PowerPoint n Photoshop n Mac n Windows Vista/XP
Lady Of America Fitness Centern Receptionist, 2009 to current
n Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
n Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
n Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
n Receptionist, 3/04 to 2/05
Miami International University of Art and Design
Bachelors of Fine Arts 2008-current