Erika Santos

Freelance Photo Editor & Commercial Photographer

Location:Homestead, Florida, United States
2 Skills
Erika G Santos



Customer Service Expert n MS Office “Power User” n Adept Written/Verbal Communicator

Key Skills

Office Skills:

Telephone & Front Desk Reception n Customer Service n Filing
Database & Records Management n Executive & Administrative Support

Reports & Spreadsheets n Complaint Handling n Data Entry (60 WPM)

Computer Skills:

Word n Excel n PowerPoint n Photoshop n Mac n Windows Vista/XP

Professional Experience

Lady Of America Fitness Centern Receptionist, 2009 to current

n Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

n Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

n Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

n Receptionist, 3/04 to 2/05


Miami International University of Art and Design

Bachelors of Fine Arts 2008-current