Erika Santos

Freelance Photo Editor & Commercial Photographer

2175
Location:Homestead, Florida, United States
Profile:https://www.freelanced.com/erikasantos
0
Kudos
3.0
2 Skills
$11
Rate/Hr
Erika G Santos

Email: erikasantos1989@yahoo.com

Receptionist

Customer Service Expert n MS Office “Power User” n Adept Written/Verbal Communicator





Key Skills

Office Skills:


Telephone & Front Desk Reception n Customer Service n Filing
Database & Records Management n Executive & Administrative Support

Reports & Spreadsheets n Complaint Handling n Data Entry (60 WPM)



Computer Skills:


Word n Excel n PowerPoint n Photoshop n Mac n Windows Vista/XP



Professional Experience

Lady Of America Fitness Centern Receptionist, 2009 to current

n Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

n Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

n Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.



n Receptionist, 3/04 to 2/05



Education



Miami International University of Art and Design

Bachelors of Fine Arts 2008-current