Elizabeth Lee

Freelance Page Designer & Enterprise System Freelancer

Location:Chicago, Illinois, United States
Phone: 7736421603
2 Skills
Objective A challenging position in the Chicago area with a focus on proofreading and editing and technical writing.
NOTE: My traveling “road warrior” days are over, so please be aware that I am looking at Chicago area jobs only these days so I may remain near family and friends.
Summary Thirty years plus experience within the healthcare industry, specializing in the following: health insurance; managed care benefits administration; information systems (specifically software installation, training, and systems administration); clinical and business operations; provider billing; reimbursement analysis; coordination of benefits; medical diagnosis and procedure coding; and medical and legal terminology.
My experience includes: editorial proofreader specializing in medical and legal documentation; employee management and supervision of groups of up to 10 employees. project management of complex IT project assignments including software system selection, software system implementation, electronic interfacing of multiple software systems, and software system "help desk" design and support; computer software trainer and customer support representative for a leading healthcare industry mainframe software vendor; extensive experience in multiple applications ranging from financial to clinical software; healthcare systems consultant specializing in implementation of group practice management and clinical software systems; active participant in business process improvement and customer service quality improvement in a hospital/medical setting.

Experience 2009- May 2010 Live-in Caregiver Chicago, IL

Full-time Care giver for homebound patient on full oxygen and wheelchair-bound
• Responsibe for preparing and providing meals and helping patient eat , wash, and other activities of daily living
• In charge of scheduling and giving up to 30 medications daily
• Monitored patient ‘s emotional moods and reported these to her attending physician.
• Work with visiting nurse to monitor and record blood sugar readings and patient blood pressue, as well as oxygen intake.
• Worked with Physical Therapist to aid patient in walking and moving.

2007-2009 GE Monitoring Solutions Information Technology Milwaukee, WI
Project Manager
• Coordinated sales orders of patient monitoring equipment for delivery and installation.
• Managed field engineers and nurse-trainers to install and train client staff on equipment.

2006-2007 Adecco Staffing Services, Inc. Chicago, IL
Project Manager
• Hired specifically to provide project management services for GE Patient Monitoring equipment
• Managed GE MUSE version 5E upgrades and implementations

2002-2006 Healthcare Systems Consultant Morton Grove, IL
Computer Task Group Healthcare Systems CTGHS
• Managed internal project to develop Cerner HNA Millennium software implementation methodology with a team consisting of nine consultants.
• Acted as a consultant and project manager/architect specializing in Cerner, IDX, and HIPAA projects.

CTG Client Projects included:
CTG Cerner HNAM Testing Coordinator and Go Live Support Manager,
Children’s Hospital of Orange County (CHOC), Orange CA Feb – Jul 2005
Coordinated testing project for multiple phases of CHOC Cerner HNAM Clinical Documentation Implementation, CPOE implementation, and the 2005.2 Cerner HNAM Upgrade,

CTG Cerner HNAM Go Live Manager
Clarian Health Partners, Indianapolis IN Jun 2004 – Feb 2005
• Assisted in establishment of Clarian Project Management Office.
• Provided go live coordination for the implementation of the following Cerner HNA Millennium products at Clarian’s medical centers and their associated ambulatory clinics:

CTG Go Live Coordinator
Medical College of Virginia – Virginia Commonwealth University Oct 2003 – Jul 2004
• Provided go live coordination for the implementation of the Cerner HNA Millennium and IDX CareCast products:
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CTG Implementation Project Manager
Orange County Health Care Agency, Santa ANA CA Mar 2003 – Sep 2003
• Provided project management for the implementation of the following Cerner HNA Millennium products: Capstone - Enterprise Person Management, ProFit Patient Accounting, Capstone - Enterprise Scheduling, Capstone – Open Person Foundation™ (EMPI), PowerChart Office™, PharmNet™, PathNet™, E-Pathlink™, CareNet™ Order Management, Documentation Management, Document Imaging (CDI), Open Engine™ / Open Port

2000 – 2001 Cerner HNAM Project Architect Kansas City, MO

• Project Architect for Cerner HNAM implementation at Cook County Hospital in Chicago, IL. Led team of 12 engineers and fellow associates in the installation and training of Cerner PowerChart, PowerChart Office, PathNet, CareNet, Documentation Management, Document Imaging (CDI), Open Engine™ / Open Port

2000 – 2001 Independent Consultant Morton Grove, IL
Administrative Support and Consulting for Imaginary Landscape (Web Development firm)
• Provide Web site design and content consulting for current and prospective healthcare systems clients.
• Assist in editing and proofreading Web site content for selected client projects as assigned.
• Assist in development of company stylesheet for use in reporting, proposals, and Web site content.
• Responsible for editing monthly client project status reports
Implementation Project Manager for Rush North Shore Physicians Billing Services
• Responsible for implementing IDX GPMS Version 11.5 at two hospital-owned practices: one hospital-based Radiology practice and one off-site internal medicine primary care physicians group.
• Assisted in IDX GPMS system design and development for both practice databases.
Responsible for designing, testing and supporting two real-time interfaces between SMS InVision hospital billing system and IDX GPMS (Group Practice Management System): one standard demographic patient registration and one custom charge interface

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1996 – 2000 Lake Forest Hospital Lake Forest, IL
• Systems Administrator/Implementation/Project Manager
• Responsible for system administration of all IDX GPMS software applications and related interfaces as used at Lake Forest Hospital, including the AIX operating system and utilities.
• Installed and supported IBM AIX Version 4.3 operating system and IDX GPMS Version 11.1 application software.
• Installed, configured, and maintained all IDX GPMS computer system applications.
• Responded to inquiries and requests for assistance with IDX GPMS via the hospital Help Desk.
• Identified issues and problems, and provided assistance to all IDX GPMS users.
• Coordinated with other hospital Information Systems areas to resolve problems when necessary.

1994 – 1996 Superior Consultant Co., Inc. Farmington Hills, MI
Healthcare Management Consultant
• Provided consulting services for two major managed care software vendors (IDX and CyCare) as well as onsite consulting for five of their clients.
• Installed IDX Enterprise managed care application (MCA) software at four IDX clients. Successfully completed installations for two clients as the primary consultant.
• Contributed to the development of software documentation for all IDX managed care clients, as well as providing onsite application training.
• Other assignments included the evaluation and assessment of clinical and financial software application software for a prospective buyer and assisting in the creation of sales strategy for a new managed care software product being developed by a major health care software vendor.

1988 – 1994 IDX Systems Corporation, Inc. Lombard, IL
Healthcare Software Applications Analyst
• Customer support representative and software analyst/trainer for both clients and fellow employees for the following IDX ESD (Enterprise Software Division) software applications: Billing and Accounts Receivable (B/AR); Accounts Payable (AP); Database Management System (DBMS); Managed Care (MCA); Patient Scheduling (SCHED); Patient Chart Tracking (CT); Electronic Medical Records (EMR); Occupational Medicine (OCCMED); Forms Creation (EFG and CGF); and Reports.
• Responsible for day-to-day support of multiple applications for several IDX ESD clients.
• Responsible for coordinating all software IDX upgrades and interfaces for each client.
• Far exceeded the scope of this position by successfully training and supporting thirty-three (33) client organizations (primarily university based health care systems) concurrently.

1988 – 1988 Saint Joseph Hospital Prepaid Medical Group Chicago, IL
Operations/Claims Manager
• Responsible for the day-to-day management and training of busy medical group insurance and office staff supporting a thirty-five (35) member physician group.
• Responsible for the management of all issues and problems via personal contact and correspondence (written and telephone) for both external and internal customers including physicians, patients, hospitals and other health care providers, insurance companies, collection agencies, etc.
• Interviewed, hired, trained, and managed the five-member claims and data entry staff.
• Overcame an 11,000 unpaid claim backlog within six months and subsequently instituted a two-week processing turnaround for all claims received. Awarded a substantial cash bonus from the IPA physicians board for successfully clearing up the claim backlog.

1986 – 1988 Lutheran General Health Hospital Park Ridge, IL
Senior IPA Claims Examiner/Insurance Specialist
• Customer support representative and software analyst/trainer for both clients and fellow employees for the following IDX ESD (Enterprise Software Division) software applications: Billing and Accounts Receivable (B/AR); Accounts Payable (AP); Database Management System (DBMS); Managed Care (MCA); Patient Scheduling (SCHED); Patient Chart Tracking (CT); Electronic Medical Records (EMR); Occupational Medicine (OCCMED); Forms Creation (EFG and CGF); and Reports.

1979 – 1986 Self-employed Proofreader Chicago, IL
Freelance Editorial Proofreader
• Editorial proofreader specializing in technical, medical and legal terminology.
• Clients included but not limited to: American Dietetic Association; American Judicature Society; SRA - Science Research Associates (a subsidiary of IBM); Scott, Foresman & Company; and Winston & Strawn Attorneys at Law

1977 – 1979 Continental National Assurance Co. (CNA) Chicago, IL
Health Claims Adjuster/Customer Service Representative
• Responsible for third-party administration health insurance claims adjustment for CNA's largest account at that time, Commonwealth Edison.

1975 – 1977 Health Service, Inc. (Subsidiary Blue Cross/Blue Shield of Illinois) Chicago, IL
Major Medical Claims Adjuster/Subscriber Claims Service Representative
• Major Medical Health Claims examiner handling 14 small group accounts, determining correct benefits for each claim and subsequently entering data into HSI’s computer database.
• Subscriber Claims Service correspondent.

1973 – 1975 Scott, Foresman, and Company, Inc. Glenview, IL
Editorial Proofreader
• Responsible for editorial, grammatical and technical content of educational textbooks and related education material for grades K through 12 and college level.

Education College/University:
1969 – 1973 Illinois Wesleyan University Bloomington, IL
• Bachelor of Fine Arts, Drama/English (BFA)

Business Skills:

• Typing – 45 wpm accurate
• Editorial proofreading
• Internet search/research
• Technical manual writing/editing
• Training material writing
• Microsoft Office Suite (including some Access Database experience)
• MUMPS programming language
• Some SQL
• Some C++
• Ability to read HL-7 programs for interfaces

References and salary requirements available upon request
Skills (2) Rating
Page Design
Enterprise Systems