Bonnie Shaw

Freelance Article Writer & Blog Writer

Location:United States
2 Skills
Bonnie C. R. Shaw
219 S Lochridge Drive · Durham, NC 27713 · (772) 237-1027 ·
Determined, motivated office professional with over 10 years of experience within diverse industries.
Capable and experienced in managing customer relations and problem resolution.
Exceptional communication, interpersonal and presentation skills.
Ability to handle simultaneous projects, work effectively under pressure and demonstrate flexibility to meet deadlines.
Technically proficient in MS Office, MS Windows, E-mail and Internet.
University of North Carolina – Chapel Hill, NC (2003)
Bachelor of Arts Degree in Comparative Literature and Geography
Final GPA: 3.28
Studied Abroad in Seville summer of 2000.
Member of Best Buddies organization to build friendships with people with developmental disorders. ('00-01).
Member of the Spanish Honor Society- (inducted '02).
Published poems and articles in three campus magazines: Parallax ('99), The Catalyst ('00), and Shakespeare's Sister ('03).
Chapel Hill Eye Care – Chapel Hill, NC (2009 - Present)
Handled phone calls and customer queries.
Recorded customer details into database and scheduled appointments for senior staff members.
Explained product details on phone to prospective customers.
Carried out filing tasks for various activities.
Thurston Arthritis Research Center – Chapel Hill, NC (2007 - 2008)
Data Management and Field Operations Coordinator
Handled detailed logistical planning for data collections, meetings, assessments, crew schedules and trainings for the Walk With Ease Study.
Recorded and entered data from physical forms into a database for the Johnston County Osteoarthritis Research project.
Carried out filing tasks for various activities.
Metropolitan Grill – Seattle, WA (2007)
Lead Guest Services Coordinator
Handled phone calls and customer and crew requests.
Provided office support, troubleshooting and maintaining office equipment and supplies.
Attended management meetings to work on plans to increase guest count, manipulate table inventory and regulate daily scheduling.
Argosy Cruises – Seattle, WA (2003 - 2006)
Guest Services
Maintained highest standards of customer service with emphasis on customer satisfaction levels and prompt resolution of customer problems or concerns.
Answered busy multiline phones with over one hundred daily calls.
Managed crew shifts and fostered an open running dialogue with fellow staff and managers to increase overall team efficiencies.
Retooled the office procedures training manual.
Completed the “Practical Coach” program.
UNC Chapel Hill – Chapel Hill, NC (2001 - 2003)
Academic Counselor and Office Assistant
Tutored student athletes in introductory level Geography courses and helped them with improve study skills.
Answered phones in the Department of Geography, handling student inquiries.
Performed basic office tasks including filing, faxing and light document processing.
Skills (2) Rating
Article Writing
Blog Writing