Excellent Customer Service MS Office “Power User” Skilled Written/Verbal Communicator
Telephone & Front Desk Reception Customer Service Filing Database & Records Executive & Administrative Support Data Entry (75 WPM)
Word Excel PowerPoint Publisher Outlook Windows Vista/XP/7
Loft Outlet (N. Myrtle Beach, SC) Sales Associate, Fall 2009
Excelled in role requiring the ability to handle a variety of customer service and sales tasks and resolve customer issues with practicality.
Led organization of college student files and records. Accelerated data input, processing and retrieval times.
Consistently praised by management for the quality and timeliness of record organizing, attention to detail, exemplary customer service delivery and team-player attitude.
Horry- Georgetown Technical College (Conway, SC) Administrative Assistant, Spring 2010
Served as first point of contact for students, faculty, staff and visitors calling or visiting the main administrative office. Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable assistance.
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
Horry- Georgetown Technical College (Conway, SC) Tutor, Spring 2011
Established strong bond of trust and demonstrated proficiency and knowledge of college course.
Excellency in balancing individual sessions with ensuring satisfaction of other visitors.
June 2008, High School Diploma, N. Myrtle Beach High School (Little River, SC)
May 2011, Certificate in Applied Science, Horry-Georgetown Technical College (Myrtle Beach, SC)
May 2011, Certificate in Applied Science (Phlebotomy), Horry-Georgetown Technical College ( Myrtle Beach, SC)
Amanda George, Coordinator, HGTC, 843.477.2113 Jennifer Riddei, Director/Supervisor, HGTC, 843.349.7872