Freelance Project Manager & Report Writer

Location:Fishers, Indiana, United States
2 Skills
Christopher J. Planet
12078 Ashland Drive
Fishers, IN 46037
Cell: 317-341-2142
Personal Email:


July 2007 - Present Liberty Mutual Insurance Co Indianapolis, IN
Manager, Special Projects

· Translate SBU needs to develop, implement, and execute project plans for projects or assignments; work with sponsors and partners to establishes scope and schedule; assigns, coordinates and monitors project assignments; oversees project resources
· Continue to lead multiple successful deployments of Guidewire’s ClaimCenter product as a first step toward the replacement of a 5000 user claim system and improving the Contact Center intake process
· Successfully managed multiple implementations of program level development releases that included five separate areas of functionality resulting in improved call center intake process
· Enhance business partnerships and create workflow efficiencies by maintaining positive relationships with established customers, both internal and external
· Work with customers on emerging relationships and balances individual customer needs with business priorities
· Work with other departments to direct, manage and coordinate interdepartmental activities in order to ensure the organization meets both internal and external customer expectations
· Conceptualizes immediate and long-range needs of the SBU with respect to business vision, critical success factors and operating plans; develops and communicates unit vision, strategies, critical success factors and plans

1999 – 2007 Liberty Mutual Insurance Co Portsmouth/Exeter, NH
Senior Business Systems Analyst – January 2002 – July 2007
Business Analyst – December 1999 – December 2001

· Evaluated complex business requirements; performs process analysis of customer activities to determine alternative business solutions or process improvement opportunities.
· Developed and maintained comprehensive documentation of complex business requirements.
· Developed business client testing strategies, plans cases and conditions; tests and monitors testing efforts; reviews and approves new system behavior to ensure alignment with business requirements and objectives.
· Directly responsible for projects or subprojects; led projects including developing project plans, assigning tasks and facilitating team process
· Created and implemented business operation standards and procedures; Developed methods and tools to track and measure results.
· Prepared user documentation and training materials for technical training and user support to business groups.
· Developed and executed communication plans and related activities

· Project Estimation
· Scope and Schedule
· Requirements Management Planning
· Business Needs Analysis
· Resource Needs Assessment and Staff Planning
· Requirements Analysis and Documentation
· Requirements Management Plan Development
· Requirements Management and Reporting
· Issues, Risk, and Change Management
· Interviewing and Candidate Selection
· Management of team structures

Project Management & Methodologies
· Requirements Management Planning
· Business Needs Analysis
· Issues, Risk, and Change Management
· Project Estimation
· Rational Unified Process (RUP)
· Scope and Schedule
· Resource Management
· System Development Life Cycle Methodology

Analysis Skills and Management
· Business Process Modeling
· Requirements Analysis and Documentation
· Requirements Management Plan Development
· Requirements Management and Reporting
· Use Case Development
· Use Case Model Development
· User Interface Design
· Requirements Team Mentoring, Coaching, Team Building and Motivation

· Class Room Facilitation
· Curriculum Design
· Training Documentation Creation

· Microsoft Office (Excel, Word, PowerPoint, Visio)
· Microsoft Project
· Rational Suite (ClearQuest, RequisitePro)
· Windows NT, 7, Vista, XP, 2000, 98
· Guidewire ClaimCenter v3, v5, v6

· Business Plan Design and Forecasting
· Interviewing and Candidate Selection
· Management of team structures (up to 400 people)
· Performance Evaluation and Goal Setting
· Resource Needs Assessment and Staff Planning

1997-1999 Liberty Mutual Insurance Co Rockville, MD
Senior Case Manager
· Guided a Claims Service Team into making appropriate decisions by providing technical expertise and direction to team members
· Maintained full accountability for results of team, quality of work, and level of customer service provided by the team.
· Demonstrated strong leadership and demonstrated time management skills to delegate work appropriately and organize resources effectively.

1994–1997 LBM Insurance Adjusters Greenbelt, MD
Insurance Adjuster

1988–1994 Domino’s Pizza Baltimore, MD
Manager/Regional Supervisor


University of Maryland College Park, MD BA Economics (Accounting minor)

Continued Training
· Problem Identification and Decision making (2011)
· Geography of Requirements Management (2011, 2008)
· Making the Business Case (2011)
· Interpersonal Communication Skills(2011)
· Meeting Management: Harvard ManageMentor Course (2011)
· Expanding the Capabilities for Success (2010)
· Time Management For Managers and Time Card Approvers (2009)
· Introduction to Quality & Continuous Process Improvement (2009)
· FoCuSeD Facilitation (2008)
· Workflow Modeling for Business Analysts – 2006*
· Logical Data and Process Modeling – 2006*
· Project Leadership, Management, and Communication – 2005*
· Managing Projects Effectively (2005)
· Introduction to Business Analysis – 2004

* George Washington University School of Business (ESI International)

· 2011 – MVP Recognition Award
· 2005 - Bravo – Emerald – Outstanding effort on VIA Navigator 2.0
· 2004 - Bravo – Silver – Effort on PAL Technology Release 1.0 Training
· 2001 - Significant Achievement - Wausau Conversion
· 1998 - Significant Achievement –Excellent Customer Service