Miss Charlotte Boyes
No. 4 Burnetts Fields, Horton Heath,
Eastleigh, Hants, SO50 7DH
023 8060 2897
A practical person with strong problem solving capabilities. Keen with a flair for improvisation and persistence to seek solutions. A thorough approach, works to a high degree of accuracy and takes pride in a job well done. An individual who has earned the liking and respect of many employers and workers alike.
Excellent communication skills
Positive work ethos
Methodical problem solving abilities
Highly adaptable work skills
Mar 2009 - Feb 2011, Avon Cosmetics Ltd - Sales Representative
In this role I was responsible for delivering exceptional customer service. I had to distribute the catalogues to produce sales, deliver the customers orders and collect the money for the orders.
Nov 2007 - Jan 2009, South Coast Speakers Ltd, Soton - Store Administrator
My responsibilities in this role included dealing with customers in store and on the telephone, as well as the day to day running of the store. Receiving and processing orders from both the UK and export customers. I also dealt with all of the general administration for the store.
Mar 2007 - Oct 2007, Mortgage Hut, Colden Common - Telesales Consultant
This was a temporary position in which I was responsible for contacting potential customers regarding individual mortgage/loan requirements. Collating customer’s information onto the company database and arranging callbacks from appropriate lenders for each individual customer.
Jun 2000 - December 2006, Southampton City Council, Housing Planned Maintenance - Personal Assistant/Office Manager
I was a personal assistant to the department manager; my duties included diary management, organising meetings, minute taking and general administrative assistance. My role as office manager saw me dealing with lots of different jobs including all administrative tasks, implementing and maintaining filing systems, mail merge, typing, photocopying etc. I delivered excellent customer service whilst communicating with housing tenants on the phone, via post and in face to face situations. I had to use my communication skills when liaising with both tenants and other council employees on a daily basis. I was also the Fire Marshall and First Aid Person for the department.
Sep 1997 - May 2000, Southampton City Council, Education, Leisure and Social Services, Reactive Maintenance - Technical Clerk
In this role I was the fist point of contact for all the schools, social services and leisure properties in Southampton, to report any repairs and/or maintenance issues. I was responsible for arranging all repairs and maintenance for both planned and reactive works. I also provided administrative support to an office of twenty professional staff. I was also the Fire Marshall and First Aid Person for the department.
1991 - 1997, The Toynbee School, Chandlers Ford
Achieving 9 GCSE’s at Grade A-C, Including Maths and English
1997 - 2000, Southampton ITEC
Achieving NVQ Level 2 Business Administration, NVQ Level 2 Information Technology and NVQ Level 3 Business Administration
2000 - 2002, Eastleigh College
Achieving HNC in Business and Management
2005 - 2006, Manor Training Centre, Romsey
Microsoft Word Intermediate and Advanced
Microsoft Excel Intermediate and Advanced
Microsoft Access Intermediate and Advanced
Microsoft Outlook Introduction and Intermediate
Microsoft Project Introduction
2004 - 2006, Eastpoint Training Centre, Southampton
Note/Minute Taking Course
Achieving and Maintaining Good Working Relationships
Planning and Prioritising Skills
Eastleigh Fire Headquarters - Fire Marshall Training
St Johns Ambulance - First Aid Training
Hobbies and Interests
My hobbies include aerobics and circuit training classes. I also enjoy reading and learning about new things which helps to me to develop my skills and abilities. I also enjoy spending time with my family and we always enjoy a lot of activities together.