Date of birth 18th January 1968
Qualifications Wolfreton Upper School, Kirkella - 1984
Typewriting Grade 1 Biology Grade 1
English Grade 2 Mathematics Grade 2
Music Grade 3 History Grade 3
R.S.A. Typewriting Stage 1
Qualifications Beverley College of Further Education, Beverley - 1985
Spoken English – Merit
R.S.A. Typewriting Stage 2
‘O’ level English grade C
Arithmetic Business and Commercial Module – Pass
Diploma in General Reception Stage 1
Audio Typewriting – Pass
Communication in Business – Pass
Office Practice – Pass with credit
Reception Skills, written in course assessment – Pass with credit
Typewriting with speed Stage 2
Qualifications First Avenue Training, Goole - 2000
NVQ Level 2 in Childcare and Education
NVQ Level 3 in Childcare and Education
1985 to 1986 – Barker Wilson Solicitors
Reception duties, audio typing of customer correspondence for partner. Answering main switchboard and diverting calls.
1987 – 1988 – Sun Life Unit Services
Administration set up of files for new life and pension business, answering main switchboard, dealing with customer queries.
1989 – 1997 – Abbey National PLC
Clerk – Main mortgage filing, audio typewriting.
Arrears Assistant – Investigating mortgage accounts to discover arrears history, dealing with borrower’s telephone queries and face to face interviews. Dictating letters for borrowers, outgoing calls to borrowers to recover outstanding arrears.
Payments Controller – Supervisor to a team of five dealing with technical queries, ensuring workloads ready for batching on time. Developing training plans, ensuring the staff are fully trained, updating skills matrix, dealing with borrower complaints by both telephone and correspondence. Standing in for the Payments Manager in absence and attending meetings.
Accounts Controller – Supervisor to a team of four, duties as above but in a different department for self-development.
Collections Team Manager, Leeds – Manager of a team of seven, administrating serious arrears cases by telephone and correspondence, maintaining team moral, monitoring productivity of the team, holidays, overtime records, conducting regular meetings with my Controller and other members of the team, attending called meetings, taking minutes of managers’ meetings, diary management, maintaining confidential personnel files for the team, dealing with personnel and personal queries.
1997 – 2000 – Housewife
2000 – 2005 – Newport Pre-School
Playschool Assistant – looking after the children and ensuring the children’s files are kept up to date.
Playschool Supervisor – looking after the safety and education of the children and staff in the setting. Ensuring the plans are up to date and still useable. Regular updating of skills and ensuring the staff are fully trained.
2007 – 2009 – Jackson de la Hey
Personal Assistant to farming consultant ensuring his diary is up to date, making appointments, copy and audio typing, answering the telephone and generally ensuring the office is kept up to date with stock and running efficiently.