Melissa Sprouse

Freelance Proofreader & Document Designer

Location:Gwinn, Michigan, United States
2 Skills

• Management experience, including direct supervision of staff
• Able to work effectively independently
• Project management experience: highly organized, detail-oriented, able to meet quick deadlines
• Mac fluent, including troubleshooting, system configuration, software installation, system optimization.
• Windows proficient, including troubleshooting, software installation, and some system configuration
• Quick learner, with ability to research and troubleshoot on the spot


BFA: Ceramics, 2009. Northern Michigan University; Marquette, Michigan

Professional Experience

Country Inn & Suites: July 2006 - current
Promoted from entry-level housekeeping position to Assistant Executive Housekeeper to Executive Housekeeper to Assistant Front Desk Manager within 3 years. Current position as Director of Marketing.
• Executive Housekeeper: January 2007 – January 2009
o Recruited, trained and managed staff of up to 15 employees
o Wrote and updated Procedures book, which increased efficiency of training and communication of expectations
o Streamlined supplies inventory and ordering process through organization and Excel spreadsheets
o Created & updated cost and labor analysis reports
o Kept OSHA Material Safety Data Sheets up-to-date and available for employees
• Assistant Front Desk Manager: January 2009 – May 2011
o Train and manage staff of 6 employees
o Resolve guest issues
o Group sales & marketing
• Director of Marketing: Jun 2010 – current
o Print & online ad design using Photoshop
o Website updates
o Develop and implement online marketing strategy
o Track and present marketing data- spreadsheets & oral presentations
o Online reputation maintenance
o Negotiate corporate/group rate bids
o Ad sales for in-room guest directories
o Assist GM in coordinating large projects (new breakfast program, replace computer system, replace TVs)
o Intermediary between GM & 906 Technologies
o Day-to-day maintenance, updates & troubleshooting on hotel computer systems

Volunteer Experience

Arts & Cultures Advisory Committee Member: City of Marquette, 4/2011 - current
Currently serving an appointed term as an advisory committee member. Help to promote arts in the City of Marquette.

Volunteer Art Teacher: Marquette Alternative High School, 8/2007 – 5/2009
Volunteered at the Marquette Alternative High School so that they would have an art program, something that would have been unlikely otherwise due to budget constraints. Introduced students to a variety of media including sculpture, painting and ceramics. Touched on art history. Worked closely with MAHS teachers to promote a positive, creative environment.
Skills (2) Rating
Document Design