Lindsay Radke

Freelance Technical Writer & Admin Support Freelancer

1500
Location:Denver, Colorado, United States
Profile:https://www.freelanced.com/lindsayradke
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2 Skills
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LINDSAY ANN RADKE
2450 Airport Road, H278
425-877-6425 Longmont, Colorado radkela@gmail.com

SUMMARY

Accomplished Administrative Support Specialist with extensive knowledge in a variety of work environments and settings. Values research challenges and high volume on in-depth subjects and strategies. Proven ability to prioritize and complete multiple projects on time often under pressure. Reputation for working well independently and in a team environment. Communicates effectively with all levels of an organization. Works well under high stress situations. Very quick learner. Skills include:

• Microsoft Office • PQMS/GBI/WWBI • Apple iOs Tech Support
• iWorks • Internet Based Research • SPSS

EXPERIENCE

CCI 2010-Currently
APPLE ACCOUNT-IBM, Boulder, Colorado
Lead Quality Analyst
• Allocated duties of the department to the members of the Quality Team
• Maintained a database of the Quality Scorecaord and work completed by the Quality Members and the Team Leads for iOS and EA.
• Created Monthly Monitoring Plans (MMP) for NorthStar evaluations for the Quality Team and Team Leads.
• Implemented Employee Recognition Committee to boost company morale within the support staff and the advisors.
• Created trending reports for the Apple Client based on advisor metrics of performance and the call type the advisors received.
Quality Analyst
• Site DSAT analysis based on advisors metrics. Analyzing base metrics for root cause analysis for DSATs and AHT.
• Monitoring and coaching advisors for their success in the job role. All outliers assigned have significantly improved with successful coaching methods.

Advisor
• Ranked number one on CCI cadet report while an advisor on the phones.
• Averaged over a 90% consistently for six months while taking calls, while staying within average handle time metric and after call work metric.

MANPOWER 2008 – 2010
RIGHT MANAGEMENT, Broomfield, Colorado Currently
Develops and delivers career transition services, and provides human resources consulting services.
Office Administrator
• Formatted resumes to a specific format for Right Management.
• Sent letters of program benefits to clients.
• Assembled books for upcoming classes.
• Printed resume and business card orders for clients.
• Managed front office phones and other administrative duties.

KABLE FULLFILLMENT CENTER, Louisville, Colorado 2008 - 2009
Data Entry Specialist
• Entered data to fulfill magazine orders.
• Entered roughly 1000+ orders nightly.
• Able to adapt to any program with minimal training and guidance.
LINDSAY ANN RADKE Page Two

JOY IN BOOKS, Louisville, Colorado 2007 - 2008
Locally owned bookstore.
Data Entry and Cost Analyst Specialist
• Uploaded store stock to be sold on Amazon via MONSOON.
• Analyzed cost through supply and demand on rare and used books.
• Set prices based on rolling scale for adjustments to supply and demand.
• Implemented new system for in store trade credits using a spreadsheet through Excel.

PIER ONE, Longmont, Colorado and Boulder, Colorado 2007 - Currently
Unique furnishing and accents for the home.
Sales Associate
• Met sales goal each shift.
• Maintained led number of marketing quotas, i.e. gathering phone numbers and emails.
• Worked early morning truck shift, lifting 50+lbs continuously for four hour shift.
• Earned Associate of the Quarter, Winter 2009

MONROE PUBLIC SCHOOLS, Monroe, Washington 1998 - 2007
Worked various jobs with employed with Monroe Public Schools

THE SUMMIT PROGRAM (2007)
A behavioral school of students from seventh grade to 12th grade. The school is comprised of five local schools districts. Students have behavioral and emotional issues, as well as learning disabilities.
Lead Secretary
• Managed confidential student files.
• Implements programs for the schools first graduation.
• Established a database for absent student to correspond directly to their discipline files.
• Prepared letters for the court system for students who were noncompliant with the BECCA Bill.
• Entered student files into district database.

Curriculum and Instruction Barcoding Specialist (2005 - 2007)
• Implemented system for barcoding all text books in the district.
• Went from school to school personally barcoding each text book.
• Establish a spreadsheet containing process of barcoding.

Technology Location Team (2000)
• Set up district computers in all new schools.
• Assisted in establishing a connection to network hubs.
• Installed printers for all computers in the district.
• Won Team award for the year 2000 for Outstanding Team Work


EDUCATION

BA, Law and Justice/ Pre-Law, Central Washington University, Ellensburg, Washington
Received Honors

BA, Philosophy, Central Washington University, Ellensburg, Washington
Received Honors

BA, Political Science, Central Washington University
Skills (2) Rating
Technical Writing
Admin Support