Sonya M. Leslie
University Of Phoenix~ Phoenix, Az~ July 2009-Current
Major: Business ~ Courses taken: Effective Business Communication, Principles of Economics, Business Information Systems, Foundations of Business
Lehigh Carbon Community College • Schnecksville, PA • September 2005 – December 2005
Major: Early Childhood Education • Courses taken in Psychology, early childhood.
Lehighton Area Highschool • Lehighton, Pa • Graduated: June 2005
Major: General Studies
National Interviewing Service•
Lehighton, Pa July 2004-April 2005
Responsible for: Making telephone calls for other companies like Fox and HSBC to ensure the satisfaction of customers.
Lehighton, Pa June 2005-October 2007
Job Title: Deli Associate
Responsible for: Slicing lunch meat for customers and providing an excellent shopping experience. Also for maintaining the cleanliness and appearance of the deli.
October 2007-September 2009
Job Title: Dairy Manager.
Responsible for: Primarily responsible for the ordering, receiving and stocking of the dairy department as well as managing associates assisting with the department. I also am responsible for helping manage overall store operations including overseeing cashiers, deli personal and stockman. I have experience in multiple departments including Grocery, Frozen, Produce, Customer service, Meat, Receiving and Front End. Other Responsibilities include Opening and Closing procedures and handling Customer Relations.
September 28, 2010-May 2010
Job Title: CSR, 291
Responsible for: Primarily Responsible for answering telephone calls from customers that are having telephone difficulties, providing an exceptional customer service experience and demonstrating expertise by solving and resolving technical phone issues that they have incurred.
May 2010-Novemeber 2010
Job Title: CSR, PDA
Responsible for: Primarily responsible for answering telephone calls from customers who are having telephone difficulties similar to 291, providing an exceptional customer service experience and demonstrating expertise in Blackberry, Android and Windows platforms to solve and resolve technical phone issues that they have incurred.
Job Title: CSR,STC
Responsible for: Primarily responsible fro asnwering telephone calls from customers who are having difficulties with their internet, home VOIP service or tethering services, simular to 291 & PDA, to provide exceptional customer service with experience and demonstrating expertise in blackberry, android, and windows platforms, basic home networking and using phone as a modem to solve and resolve technical issues that customers have incurred.
Special awards and recognitions: Monthly incentive bonuses, customer accommodations. Frontline Superstar at Seattle Frontline First Convention and Local Tech Care Champ
Proficient with Microsoft word and excel. Sales, Customer Service, Department Leadership, Teamwork and Presentation skills and sufficiently multi tasking.