Over 15 years of both commercial and consumer I.T. service related experience. Background in network systems design and installation, workstation and server system maintenance, PC repair, low voltage and audio / video cabling, speaker mounting, whole home audio and communication system installation, pre-construction cabling, new office wiring, flat panel display installation, phone system installation, and surveillance equipment installation in addition to client support.
Extensive experience in customer facing environments.
Windows & Linux operating systems
Computer back-up systems experience
Anti-malware identification and removal
PC & Laptop hardware
Networking hardware and software
Network monitoring tools
Ocee Technology Services, LLC • Ft. Lauderdale, Florida • 7/2008 – Present
Responsible for the general day to day operations of the Tampa service area. Specific duties include...
Business development & consultation
Installation and configuration of client computer systems
Repair & Maintenance of client PC systems
Installation & configuration of Linux and Windows based servers
Performs system Back-up & restoration on client systems
Design, Install, and configure PC network systems
Performed remote support services
Installation, configuration, and training of home entertainment systems
Installation of flat panel display units
Installation and configuration of security camera systems
Remote & telephone support functions
Installation and configuration of telecom systems including VOIP, & site evaluation.
Global 3 Capital, LLC • Union City, Ga • 10/2005 – 7/2008
Responsibilities included the installation, configuration, and maintenance of multiple office computer systems (PC based), performed help desk functions, customized and implemented trouble ticket process, planned, installed, and configured office netework, installed and configured Linux based file, print and web servers, and Microsoft Exchange based email server.
Global 3 Acquisition & Investment, Inc. • Orlando, Fl • 09/2002 - 07/2005
Responsibilities included the installation, configuration, and maintenance of multiple office computer systems (PC based), performed help desk functions, customized and implemented trouble ticket process, assisted in the planning and installation of internal LAN, installed and configured Linux based file, print, email, and web servers, installed and maintained display systems.
Assistant Manager of Technology
Kinko's, Inc. • Tampa, Fl • 3/1999 - 5/2002
Trained and supervised 3 to 6 personnel in customer service functions, implemented technology maintenance plans, installed and maintained computer hardware, developed and implemented data archiving and retrieval system, assisted general manager in branch operations, maintained and serviced Windows NT Server and POS system, completed daily data back up routine. Performed staff scheduling and payroll functions for 26 to 32 personnel. Responsible for assisting hundreds of customers a day in tedious computer related functions
• Awarded branch “Customer Service” award.
• Implemented new archive retrieval system.
• Chosen to be a member of statewide network installation & reconfiguration team
TeraByte Computer Systems • Miami, FL • 9/1994 - 9/1998
Supervised employees, trained new workers, delegated tasks, provided client with technology solutions, developed and implemented client training program, installed and maintained client computer systems,
United States • Army Worldwide • 6/1986 - 6/1994
Supervised the installation and maintenance of secure digital telecommunications systems. Supervised rapidly deployable communications teams. Developed and implemented lesson plans for digital communications course. Instructed soldiers in digital techniques as it applied to military grade communications systems.