Sarah Kienzle

Freelance Copywriter & Secretary

Location:Festus, Missouri, United States
2 Skills
Sarah M. Kienzle

A detail-oriented individual who combines strong interpersonal and communication skills with experience in computers, customer service, warehousing and training to be the best in whatever field she is in.

St. Louis Community College – Meramec, Kirkwood, MO
• Attended 1999 - 2006
• Focus in field of Business Administration

Work History
Senior Warehouse Clerk (2008-2011)
Jacobson Companies, St. Louis, MO
• Ship and confirm orders, file shipped order paperwork
• Process orders – for both LTL and Truck Loads
• Fix short orders
• Print bills
• Track orders in MS Excel
• Operate and resolve minor issues with office equipment ie. Canon Xerox machine, HP printers, fax machine, zebra label printer, PC, etc.
• Answer phones and route calls appropriately
• Schedule inbound appointments (using MS Excel)
• Run reports
• Check drivers in and out
• Show and instruct drivers bill signing procedures

Temp - Warehouse Employee (2006-2008)
Kelly Services @ Maritz, Fenton, MO
• Pull product from shelved locations
• Verify product vs. order
• Prepare product for shipment
• Clean work space

Technical Support Representative (2004-2006)
Convergys, Hazelwood, MO
• Answered incoming calls on a multi-line phone system at a 24 hour call center
• Enter and track access requests, maintaining documentation through resolution
• Troubleshooting and support over LAN, ipconfig, release/renew procedures, setup and configuration of hardware/software (modems, pc, routers), cable modem provisioning
• Problem resolution of third party email clients (Outlook Express, etc.)
• Troubleshooting and problem resolution.

Phone Representative (2000-2002)
Royal Prestige, St. Louis, MO
• Answered incoming calls and transferred to appropriate representative
• Placed outgoing calls to make appointments
• Kept track of clientele in Microsoft Access
• Attended bridal shows to increase clientele
• Cleaned office

Guest Relations Clerk (1999-2000)
Six Flags, Eureka, MO
• Started as Ticket Salesperson, promoted to Guest Relations Clerk
• Trained as PBX Operator
• Solve customer problems and ensure good customer relations
• Wrote reports for each problem (what the problem was, and how it was resolved)

Secretary (1996-1999)
Edward C. Kienzle Agency, Inc., Sunset Hills, MO
• Answered incoming calls and directed to appropriate department
• Maintained filing system
• Operated office equipment (Xerox machine, fax, computers, multi-line phone system)
• In charge of collections and Accounts Receivable
• Maintained most of the bookkeeping for the company

Community Service
• Boy Scouts of America: Den Leader of Tiger Pack 426
• Angels Arms’: organized and took charge of fundraising.
• Lindbergh Spirit Festival: in charge of fundraising for 3 years.
Skills (2) Rating