Whitney Williams

Freelance Article Writer & Blog Writer

Location:Blacklick, Ohio, United States
2 Skills
Whitney Williams

Summary of Qualifications
A highly creative, self-motivated, detail oriented professional with over proven effective written, verbal communication, and analytical skills. Applying these skills throughout my professional career, it has enabled me to experience success when communicating with corporate cross-functional partners, customers, and the general public.

Professional Experience

The Women’s Book, Writer, Editorial Research Intern, Columbus, Ohio
? Author of “A Change of Space” article in the Collective for Women Magazine Spring 2011 Edition
? Formed and posted weekly attention grabbing themes for their social media outlets such as Facebook, Twitter, and www.TheWomensbook.com, that encouraged the participation of local readers
? Conducted research on weekly themes to ensure accuracy of information before sharing with the public
? Edited all social media content and ensured it met publication standards

Express, Inc., Production & Sourcing, Columbus, Ohio
March 2011-Present
? Handled logistics of purchase orders by ensuring their timely delivery to vendors, stores, and Distribution Centers
? Maintained accuracy of purchase orders in a fast-paced work environment by staying abreast to daily workload, and by producing detailed work
? and by consistently communicating with partners
? Effectively communication specific department needs to partners within Production, Merchandising, and Planning & Allocation in order to maintain the two day turnaround time frame in which purchase orders are to written
? Quickly became familiar with Production systems such as AS400, Ticket, and Microsoft Access databases
EXPRESS, Inc., Store Operations- Customer Experience, Columbus, Ohio
June 2009-March 2011
? Demonstrated excellent multi-tasking skills by precisely documenting customer complaints and concerns in the customer database, answering back-to-back phone calls, and probing the customer to accurately detail their experience
? Handled thousands of customer situations and found the best solution by attentively listening to each complaint or concern and by using the best resources to address the issue(s)
? Executed the monthly ‘Voice of the Associate’ survey by writing and editing survey content, composing online survey, analyzing and distributing data to top executives
? Created and mapped a yearly calendar for the ‘Voice of the Associate’ survey to ensure deadlines were met for survey completion, and constantly corresponded with District Managers via phone or e-mail to achieve and maintain 50% participation
? Wrote and distributed monthly store messages for the ‘Voice of the Associate’ survey and ensured that messages followed department standards of communication
? Wrote and edited the weekly ‘Dashboard’ message that was sent to all corporate and field leaders
? Coordinated and communicated specific travel plans and visit expectations to District Managers, Regional Managers, and field leaders which led to successful and cohesive merchant ‘Store Days’ visits
? Partnered with cross-functional teams, such as Sales Audit, Risk Management, E-Commerce, and Media Relations to address customer concerns and to share the message of the customer experience
? Displayed a sense of urgency by following department standards of documenting each complaint and by promptly sharing with field leaders, and if necessary senior level executives

VLT Academy, Curriculum Coordinator, Cincinnati, Ohio
Aug 2007-Oct 2008
? Planned and developed academic curriculum for grades 3-11 in 5 subjects by utilizing all standards and indicators for each subject group and creating a timeline for instructional time spent on each indicator based upon previous test scores which lead to a more cohesive, and uniformed level of instruction
? Communicated and kept administrative and academic staff abreast to all changes pertaining to the Ohio Achievement Test by sharing information in weekly department meetings, and via school communication system
? Charted and explained academic growth and deficiencies of students to academic staff to further aid and direct instruction that lead to an increase of test scores
? Implemented new academic programs within the school such as: Saturday morning tutoring, newer grading scales, and an academic parent newsletter that increased test scores, and stimulated parent involvement
? Exhibited strong analytical skills by interpreting statistical academic data and formulating techniques to increase student test scores

The Ohio State University
BA, Journalism 2007

Volunteer Experience
House of Melanin (HOMGirls), Marketing Coordinator & Mentor, Columbus, Ohio
Skills (2) Rating
Article Writing
Blog Writing