Lynne Higgins

Freelance Document Designer & Technical Writer

Location:Red Bank, New Jersey, United States
2 Skills
Summary of Skills

? Ability to ramp up quickly
? Results oriented
? Project leader / Project management
? System, software and Application Programming Interface (API) documentation
? Wrote User, Quick Start, and Installation Guides, Standard Operating Procedures,
Methods and Procedures
? Process flow diagrams
? Skillful interviewer
? Designed On-line help
? Plan and facilitate document reviews
? eLearning development
? Graphics capture and creation
? Maintained Document Archive
? Integrate documents into Wiki
? Software usability testing
? Training development
? Administer Modification Request (MR) creation, tracking and resolution
? Newsletter editor
? Software Development Life Cycle (SDLC)
? Certified Residential Real Estate Appraiser

Technical Skills

? Adobe Captivate
? Adobe Framemaker
? Adobe Acrobat and Distiller
? Concurrent Versions System (CVS)
? Dreamweaver
? Filezilla
? Homesite
? Microsoft Suite of Products
? PaintShop Pro
? PeopleSoft
? RoboHelp
? Sablime
? Sandcastle
? SnagIt
? Visio
? Webex
? WebWorks ePublisher Pro
? WS_FTP Pro
? XMLSpy


Technical Writing
? Built client base and multiple projects increasing department’s business by $800,000.
? Analyzed requirements and developed new Digital Subscriber Line (DSL) installation
guide within one week. Successfully interviewed subject matter experts and ran test
installation to ensure accuracy and quality of work.
? Performed usability test against documentation. Conducted review analysis with end
users, team lead, system engineers and developer. Gathered feedback to create
training materials that guaranteed user efficiency and productivity.
? Developed processes to reduce the number of AT&T call centers by 50%.
? Documented workflow procedures for each position in the new structure.
Recommended electronic distribution of documentation. Saved client $450K in printing
and delivery costs.

Work History

Technical Writer

VPIsystems, Holmdel, NJ 2007-2009

? Wrote procedural documentation and training presentations for a suite of software that
provided mobile network analytics and capacity management software.
? OnePlan Access plans access networks of any technology and produces business
cases for new services by designing and dimensioning optimized access networks with
wire line and wireless technologies.
? OnePlan Access for FTTx plans outside plant FTTx networks and business cases for
new services determining the best locations for fiber splitters, MSANs or DSLAMS and
dimensioning duct and conduit capacities.
? OnePlan IP designs and dimensions IP and MPLS networks.
? Maintained documentation page on intranet Wiki.
? With marketing department, implemented a consistent branding standard for all
OnePlan documentation and software.

Technical Writer MobileAware, Cranbury, NJ 2006-2007

? Collaborated with development staff to document an API that had the capability to build
smart mobile applications.
? ExpressSync allows the user to build smart client applications to utilize a local off-line
facility and synchronize off-line activities with a database.

General Contractor Rumson, NJ 2005-2007

Managed all aspects for the development, construction and sale of two houses. Obtained a minor subdivision for a residential property, developed and tracked project budget, interviewed and hired sub-contractors, obtained permits, scheduled inspections and negotiated the sale of one house.

Technical Writer/Project Manager AT&T, Holmdel, NJ 1995-2004

? Developed project plans and timelines for multiple OSS of the AT&T network
management system.
? ICORE is an AT&T OSS that supports AT&T's High Speed Data Services (both
domestic and global) including Frame Relay and ATM. The ICORE database supports
provisioning, maintenance, and capacity management operations. Netscope
(Maintenance Troubleshooting and Information System), and CNMS (Customer Network
Management System) and AMS (Asset Management System) were also serviced by
the ICORE database.
? SNMP, which collects detailed information about Network utilization as a percentage of
BW throughout one week cycles and FRED, a disaster recovery OSS.
? Routing Manager, a software and workstation that managed and controlled any AT&T
Advanced 800 service feature.
? Administrator for document archives which included original source documentation,
review notes and changes, version approvals, document versions and baseline
documents. Responsible for distribution, storage procedures and retrieval of all

Monmouth University