Jacqueline Tuglus

Freelance Editor & Technical Writer

1592
Location:Oak Brook, Illinois, United States
Profile:https://www.freelanced.com/jacquelinetuglus
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Jacqueline Tuglus

Education:

College of DuPage, Glen Ellyn, IL
Excel Basics course
Business Ethics course
Biomedical Ethics course

University of Wisconsin-Whitewater, Whitewater, WI
Bachelor of Science, Liberal Studies major, Behavioral Health Focus

Skills:

Macintosh software & systems; OS-X, Claris Works, Apple Works, Microsoft Office
IBM software and systems; Windows, Microsoft Office, including Word, Excel, PowerPoint, Access, Internet, POS and 10-key

Analyzing situations objectively and efficiently
Ethical thinking
Effectively talking to people concerning difficult situations
Prioritizing tasks, organizing
Active listening, caring, understanding, motivating
Writing

Experience:

Customer Service Representative: Micro Center. Westmont, IL. January 2013 to present.
Assisting customers in purchasing computers and electronics. Selling service plans to help customers with their selections.

Freelance Writer: 2010-2013
Wikio-Experts, Yahoo Contributor Network, Triond, Ms. Magazine

Library Volunteer: Oak Brook Public Library. March 2011 to July 2011.
Organize and re-shelve books, cds, dvds and audio-books

Technical Judge: DuPage Election Commission. Oak Brook, IL March 2009 to present.
Contacted judges assigned to polling place. Coordinated polling place and times for set-up as well as the election. Managed the day so that the election ran smoothly.
Picked up before, and returned the materials afterward to Election Commission in Wheaton, IL. Temporary assignments for elections.

Election Judge: DuPage Election Commission. March 2007 - November 2008
Organize, set up, administer, and take down the polling place for the election. Temporary assignments for elections.

Lead Cashier: Borders. Oak Brook, IL. Jan 2006 - June 2009
Work on computers as registers all day, doing transactions as well as item searches
Total customer service including sales and credit payments

Office Volunteer: Heartland Hospice. Hillside, IL. 2006 - 2007
General office activities, used IBM systems, compiled and managed medical records
Assist case managers with projects
Organized and maintained a filing system

Hospice Volunteer Training Program: The Twilight Brigade. St. Thomas Hospice 2004

Hospice Volunteer: St. Thomas Hospice. Burr Ridge, IL. 2004 - 2005
Office Volunteer: Managed medical records, organized filing system, compiled binders and folders
Patient Volunteer: Visited patients in health care centers to provide compassionate care.

Office Volunteer: VITAS Hospice. Lombard, IL. 2005

Substitute Counselor; Hanson Center, Burr Ridge, IL. July 2001 – May 2002
Worked with individuals in activities such as bowling, crafts, music, and pet therapy.

Office Associate - Brain Injury Association of Illinois - Volunteer; June-July 2001
Organize conference materials, assembled and addressing mailings

National Focus Group meeting participant: National Center on Outcomes Research, Chicago, IL. July 2000

Children’s Camp Counselor: Camp Fun Zone; Bloomington, IL. 1997 – 2000

Activities:

Attended five yearly Brain Injury Association of Illinois conferences
Attended one national Brain Injury Association symposium
Alpha Phi Omega (2001 - 2002), Psychology Club (2000 - 2002) Optimist Club (2004)
Creative Writing, Philosophical Writing, Reading, Playing piano, and flute.
Skills (2) Rating
Editing
Technical Writing