Friends (1)

Joanne Willard

Freelance Content Writer & Writer

Location:Montclair, New Jersey, United States
2 Skills
Career Objective
Freelance assignments or staff position in writing, editing, instructional design,
performance improvement or related areas.
Personal Profile
I have worked in many writing and education-related capacities, from developing
audiovisual military training programs to creating instructional programs in engineering,
computer technologies, quality management, factory automation, financial services, and
other specialized fields. I have taught graduate courses in instructional design and
instructional technology as well as English to high school students and currently serve as
writing coach for more than a dozen clients.
Skills Summary
• Writing, editing, proofreading
• Instructional design and development
• Writing, editing, proofreading
• Teaching, tutoring, and coaching
• Project management
Professional Experience
Instructional Design and Development
• Operated my own instructional design consulting firm, Creative Training Concepts, for
more than twenty years
• Held senior positions in the training departments of Merrill Lynch and Equitable Life
• Managed multifunctional teams in the development of training materials for use by the
U.S. armed forces (Army, Navy, and Marine Corps)
• Produced print instructional materials, including instructor guides, participant
manuals, case studies, role plays, etc. for Fortune 100 clients in a wide variety of
• Scripted 150+ hours of instructional and documentary video
• Published a number of articles on training, performance, and technology in professional
• Coauthored and edited a monograph on technology transfer
• Performed my original works as a member of The Gathering, a group of women writers
under the direction of Olympia Dukakis
Platform Instruction
• Certified to teach high school English in New Jersey
• Served as master instructor for courses I designed for Motorola
• Provided individual instruction and performance coaching for adult learners in the
workplace and for students preparing for SAT and ACT tests
YALE COLLEGE – New Haven, CT; BA, Drama and English (double major)
FAIRFIELD UNIVERSITY – Fairfield, CT; MA, Corporate and Political Communications
certification process completed, 1985 (ABD; 41 credits beyond MA)
Employment History
Corporate Staff Positions
• Sr. Instructional Designer, Merrill Lynch, NY, NY
• Sr. Instructional Developer, Equitable Life, NY, NY
• Deputy Director of Instructional Development, Science and Mnagement Resources,
Inc., Arlington, VA
• Project Manager, C.A. Parshall, Inc., Stamford, CT
• Owner and Principal Consultant, Creative Training Concepts, Inc., Montclair, NJ
Teaching Positions
• Instructor, Columbia University, Teachers College, NY, NY
• High School English Teacher, Lacordaire Academy, Montclair, NJ
• High School English Teacher, Mary Help of Christians Academy, North Haledon, NJ
• ESL and SAT Tutor, College Counseling Center, Englewood Cliffs, NJ
• ESL and Writing Tutor, Bergen Learning Center, Wykoff, NJ
Consulting Clients (partial list)
• Motorola, Inc., Schaumburg, IL
• Quotron, Inc., NY. NY
• John Wiley and Sons, NY, NY
• PaineWebber, NY, NY
Financial Services: Sales, Product Knowledge, Operations and Compliance
• PaineWebber, NY, NY
• Morgan Stanley, NY, NY
• American Express, NY, NY
• Prudential Financial, Newark, NJ
• Merrill Lynch, Princeton, NJ
• Royal Bank of Canada, Toronto, Ontario
• Trinidad and Tobago Stock Exchange
• Florida Investment Banking Association, Miami, FL
• Macquarie Bank, Sydney, Australia
• Banco Santander International, NY, NY and Madrid, Spain
Quality Management and Process Control/Documentation
• Citibank, NY, NY
• University of Miami, Miami, FL
• Purdue University, West Lafayette, IN
• Motorola, Inc., Schaumburg, IL
• SeaLand Services, Edison, NJ
Skills (2) Rating
Content Writing