Ryan Hood

Freelance System Administrator & Datacenter Freelancer

Location:Harpers Ferry, West Virginia, United States
2 Skills

To obtain a position in an atmosphere that has a professional work ethic, geared toward client service, utilizing my skills as a Technical/Engineer/Administrator. I want to apply my technical aptitude skills to an environment where they will make a significant impact. The ideal atmosphere would be one in which new ideas are welcomed, decision-making is required and resourcefulness is acknowledged.

Technical Experience

Operating Systems: DOS, Windows NT, 2000, XP, Vista, 7, Server 2003 and Linux.
Server OS Applications: VMware, Exchange, Active Directory, SMS and Cisco CNR.
Applications: Install, configure, update, firmware upgrades and troubleshooting products.
Hardware: Install, configure, and TS all PC/Server components: RAID, Array Controllers, Etc.
Imaging: Ghost, Altiris, Paragon and company provided proprietary software.
Protocols: TCP/IP, UDP, VoIP, Network protocols Layer 2 Frame Relay and Layer 3 BGP/MPLS.
WEB Technology: Apache, Basic HTML. HTTP, CGI, Flash, Real and Quick time
Network Monitoring: HP Openview, Solarwinds/Orion, Ethereal, Network Scanning, SNMP.
Remote Software: TS/OOB , VPN, Citrix, PCAnywhere, VNC, and Remote Desktop.
Data Processing: DBOR Programming, Custom Database Design, and enhancing existing data files.
Test Equipment: Fluke OptiView T1/DS3 Analyzer, EtherScope, OneTouch, Acterna T-BERD.

Employment History

AT&T Internet Data Center– Secaucus, NJ/Ashburn, VA July 2005 to October 31, 2008
Network Support Specialist

Extend, test, and troubleshoot LEC Providers Ckts. including OCx’s, DS3, DS1, ISDN, DS0.
Provide extensive troubleshooting requests via Remedy, NOC, TAC or other internal groups.
Tier 3 level support to internal and external clients impacting live environments ensuring restoration.
TB&R of DC Clients systems SAN/NAS/Library Storage, data collection/retention to off-site vaulting.
Handle special projects to ensure time lines are met with all completed requirements
Extensive knowledge supporting daily Data Center activities such as security, access, hotline, trouble tickets, daily reports, DC systems lifecycle management, asset mgt and logistics SLA’s.
Extensive troubleshooting of Servers, Network appliances, and TA migrations and maintenances.
Installation of managed imaging server, rack elevation, networking configurations on all hardware.
Contribution to the design and architecture of common infrastructure consisting of: servers, clusters, Blades, SAN, NAS, tape systems and operational tools in supporting Data Center Operations
Responsible for IDC change management and modification requests of documentation via Engineering Review/ER to SOW/TOF’s, SOP’s, SMOP’s, MOP’s, System Profiles, Site and Infrastructure Design.
Coordinate system installations per project specifications to ensure work flow with contractors, vendors, PIMs, providing end client satisfaction with time lines and tracking from start to completion.
Team member for design and implementation of IDC Power, Cooling, and Infrastructure MDF.

PDI-INC– Saddle River, NJ December 2004 to July 2005
IT Support Engineer/Desktop Support

Administer AD, DNS, Exchange, and SQL utilizing Hyena’s system administration utility.
Administer IP Telephony through Octel and Avaya system administration utility.
Install, test, and turn-up new equipment for Cisco Routers and Switches on a gigabyte network.
Test, create, and deploy procedures for new products being introduced by engineering.
IP monitoring for multiple connections, simultaneously to ensure no securities are breached.
Provide Tier 3 level Desktop support for all computer systems within the PDI network.
Request replacement/RMA’s to any hardware not passing install/troubleshoot/fail test procedures.
Utilization of Ghost to build boot images or to remotely deploy images spanned across the network.
Support Citrix VPN and Remote Desktop to all clients provided through PDI operations center.
Coordinate with departments throughout the company to ensure all deployments are satisfied.
Communication of status on all projects with timelines to management.

Computer Merchant– Frederick, MD March 2003 to December 2004
Network Support Engineer

Lead advisor installing and configuring rack-mounted equipment in a LAN/WAN environment.
Communication with POC, vendors and support teams on workflow to provide completion contracts.
Install and troubleshoot Cisco Catalysts 5500 routers and 2950 Switches in multiple locations.
Blackberry support for hardware and software, connectivity, desktop support, and synchronization.
Testing of equipment and services in phases to ensure data integrity and customer satisfaction.
Provide Tier 3 level support to customers, contractors, and IT Professionals at remote locations.
Configuration of all newly installed network equipment through terminal server/console connections.
Utilization of Microsoft Visio creating physical diagram of network environments.

Adelphia Communications– Frederick, MD July 1999 to March 2003
Network Support Engineer/Manager

Analyze, report, and assist in troubleshooting any technical related occurrences including but not limited to, Routing, DNS or Equipment Failure with root cause analysis.
Diagnose, monitor, and restore network resources utilizing Cisco CNR running on Solaris 5.8.
Plan, install, and configure HP Openview to monitor status of network devices and uptime.
Design, implement and deploy new design of network architecture to sustain the greatly increasing high production of sales and the broadband network for customer and network reliability.
Communication of status on all issues/projects to management and updating Remedy database.
Provide Tier 3 level support to the Internet helpdesk and resolve any issues that are outstanding.
Ensure shift coverage of 24/7/365 environment and on call support in emergency situations.
Provide asset control of all hardware/software computer/server/laptop and network equipment.
Management of NOC environment consisting of 10 Network Support Engineers/Specialist.
Ensure security networks utilizing MacAfee and Cisco products PIX FW.
Maintenance of an NT environment consisting of 5000+ users in multiple locations.
Create and deploy procedures for transition and migration of GS Cyclone Broadband to Power Link.

Harte-Hanks Market Research– River Edge, NJ April 1995 to July 1999
Database Programmer– Help Desk Technician

Responsible for all database programming, database design, and data warehouse maintenance.
One on One client contact on projects to insure high standards and adequate updates to databases.
Work with department head on client database adjustments to keep consistent company records.
Preparing data output for production, marketing analysis reports, and final presentations.
Helpdesk support to all end-users in a multiple location environment consisting of 500+ users.
Install, relocate, configure, and troubleshoot workstations and network printers in a timely manner.
Daily tape backup and maintenance of HP Novell Server 4.11 and Windows 3.11 for Workgroups.
Migration of Novell and Windows 3.11 to Windows NT 3.51 Server and Windows 95 workstations.

Education and Professional references provided upon request.