336-998-9616 (H) firstname.lastname@example.org 135 St. George Place 336- 971-1562 (C) Bermuda Run, NC 27006
Executive level professional with background and success in human resource consulting with Fortune 100 companies, owner and operator of own business, public sector program management; and living and teaching in multi-cultural environments. Areas of expertise include: general business management, executive and business coaching, career consulting, leadership development, executive recruitment, and workshop facilitation
Able to engage at all levels in an organization, and a long-standing commitment to assisting others in meeting their goals and potential
WILLIAMS, ROBERTS YOUNG INC, Winston-Salem, NC 1995-2010
President, Career Management Services 2007-Present
Full profit and loss authority for career transition programs, executive coaching, retirement programs, and other talent management related activities
? Opened new office in Charlotte NC with revenue and profit projections equaling that of corporate office in Winston-Salem
? Exceeded CPI revenue goals for Charlotte by 250% in first year of operation
? Currently designing and delivering an array of retirement programs designed to meet the needs of organizations facing significant numbers of retirement-age employees
? Served as Chair of New Partner Development Committee for Career Partners International
? Managing the process of adding new adjunct staff to meet both work volume and company performance standards
Senior Vice President, Career Management Services 2000-2007
? Successfully maintained the sales volume of the outplacement business in a declining market while expanding the client base
? Part of senior management team that developed and implemented pilot coaching program for four area hospitals. The program has since been expanded to include all mid level and senior level managers in two of the largest hospitals
? Lead person in delivering and coordinating the delivery of outplacement programs with clients with both national and international service needs
? Successfully developed and delivered individual coaching programs resulting in significantly improved performance, and in many cases, promotions
Outplacement Manager/Executive Search Consultant 1995-2000
? Managed very successful Career Centers for ninth largest US bank - Charlotte, NC, Norfolk, VA, and Charleston, WV. Attained utilization rates over 90% and positive outcome rates over 95% in all three centers
? In Norfolk, VA. Career Center, all but one candidate obtained employment at a higher salary
? Provided extensive workshops, training, counseling and marketing services for Center clients
? Consulted with Bank HR staff in filling open positions with Career Center candidates
? Served as lead staff on numerous plant closing projects for Russell Athletic Corporation
? Successfully developed niche markets in transportation, telecommunications, and graphics and printing industries
Douglas Hearn, Page Two
CORPORATE RESOURCE DEVELOPMENT, INC, Winston-Salem, NC 1984-1995
? Designed, marketed and managed employment and training programs tailored to meet the needs of local employers. All programs exceeded contract performance goals for training, placement and job retention
? Managed professional staff of 14 in five separate geographical locations
? Gained extensive employer support and acceptance due to quality of training and the performance of trainees on the job
? Developed effective competency based instruction curricula for all contracted programs
? Provided independent contractor services for area outplacement firms, (Drake, Beam Morin, Inc., Fox-Morris & Associates) serving clients such as RJR Tobacco, Sara Lee Corporation, Kayser Roth, and Miller Brewing Co. Consistently received highest workshop evaluations - in some cases receiving highest rating possible in all categories
CITY OF WINSTON-SALEM, Winston-Salem, NC 1974-1984
Director, Program Planning and Development
? Planned and administered a variety of employment and training programs in response to local labor market conditions and Congressional initiatives. Programs were recognized as among the most creative and cost effective in Southeast Region. Successfully directed and managed several departmental reorganizations in keeping with changes in Federal guidelines and fluctuations in funding levels.
? In capacity of chief staff liaison with local Private Industry Council, effectively translated complex and confusing guidelines into simple, direct and attainable programs that targeted local labor market needs.
Duke University, Executive Coaching Certification, Durham, NC. 2005
Wake Forest University, Babcock School of Management, Masters, Business Administration. Winston-Salem, NC.
University of Wisconsin, Masters, Public Policy and Administration, Madison, WI.
The Colorado College, BA Economics, Colorado Springs, CO.
? Mentor Coach, Leadership Winston-Salem
? Board of Directors, Triad Chapter, American Society for Training and Development
? Teacher, Peace Corps Malaysia – (93% student pass rate of government administered competency exams).
? Adjunct Professor, School of Business, Gardner Webb-University, Winston-Salem, NC - Courses taught included Principles of Management, Business Policy, Human Resource Administration, and Organizational Behavior
? Instructor, English as a Second Language, Forsyth Technical College, Winston-Salem, NC - 75 % of students were Spanish speaking with little, if any English proficiency
? Board of Directors, Urban Arts, Arts Council, Winston-Salem, NC
? Board of Directors, Big Brothers/Big Sisters Program, Winston-Salem, NC
? Board of Directors, Family Services, Winston-Salem, NC
? Board of Directors, Triad, NC Chapter, American Society for Training and Development