HARDWARE: IBM 3081, 3090(200s), 3090(400s), 4381, 4361, AS400, and Amdahl 5995 mainframes;
Hewlett-Packard T500(9000) server; IBM 3420, 3480 tape drives; IBM 3380 DASD; IBM 3880 DASD controllers. Various IBM and XEROX printers. PC's from IBM XT to Pentium 4.
SOFTWARE: DOS, OS/2, Linux, JES2, MVS/ESA, MVS/XA, VM/VSE, VM/VSE-ESA, TSO, CMS,
CA-DYNAM, CA-DISPATCH, CA-SCHEDULER, LIBRARIAN, CA-1, CA-7,
CA-11, OMEGAMON, TMON, MVS JCL, VSE JCL, MLOG, NETVIEW,
PROFS, NETMAN, COBOL, IBM Assembler, MASM, BASIC, QUICK-BASIC,
Visual Basic, REXX, MS Windows.
MZ Enterprises, Self Employed, Shenandoah, PA 10/2001- Present
Assembling and repairing PCs, performing upgrades, and installing new software/ hardware, primarily for home PCs. Models include Dell, HP, Compaq, Gateway, and home built PCs.
Extol International, Technical Services Rep, Pottsville, PA. 01/2007-01/2008
Assist customers with EEI product features.
Dun and Bradstreet / Spherion, Senior Console Operator, Berkeley Heights, NJ 5/2001-10/2001 (temp)
Senior Computer Operator for VM/VSE-ESA and MVS/ESA systems. Monitor job flow in a multi-mainframe system for abends or problems. Mount storage media as required. Initiate and monitor LAN backups as scheduled.
AtosOrigin, Inc., Help Desk Technician, South Plainfield, NJ 5/2000-5/2001
Provide Windows 9x/NT/2000 telephone support to 40+ companies with over 500,000 employees worldwide. Troubleshoot application settings in MS Word, Excel, and Outlook versions 97 and 2000. Provide McAffee updates to clients. Reset LAN and mainframe passwords. Troubleshoot dial-up connectivity problems. Maintained Windows 2000 test server and test network.. MS Windows NT 4.0 MCP.
AT&T Wireless Services, Desktop Support Technician, Paramus, NJ 9/1999-5/2000 (temp)
Install and troubleshoot Virtual Private Network for the northeast region. Repair and upgrade laptop and desktop computers. Troubleshoot network connectivity problems. Create and apply corporate standard software images to laptop and desktop computers.
Bell Atlantic Mobile, Desktop Support Technician, Bedminister, NJ, 1998-1999
Provide technical support of hardware and software for 30 developers and 70 telemarketers in a Microsoft Windows NT 4.0 environment. Applications supported varied from C++ to Lotus Notes to Internet Explorer and Netscape Communicator as well as several in house programs. Troubleshoot network problems from the desktop OS through TCP/IP to the Ethernet hub. Evaluate new applications and install upgrades to existing software as needed. Maintain running inventory of all hardware and software to avoid license misuse.
Origin IT, Senior Console Operator, Arlington, TX 1996-1998; Philips Electronics North America Corp., Console Operator, South Plainfield, New Jersey 1992-1995; Philips Lighting Corp., Console Operator, Somerset, NJ 1989-1992
Responsibilities include nightly monitoring of production batch cycles in an IBM multi-mainframe environment using VM/VSE-ESA and MVS/ESA operating systems. Perform job edits and restarts as needed via CMS, TSO, CA-7, or CA-Scheduler, ZEKE, CICS, and VTAM contacting appropriate personnel for problem resolution. Perform weekly IPL’s on MVS and VM/VSE systems. Duties included providing training to merged staff on Lighting schedules and procedures, documenting new procedures, and recommending changes to procedures that became outdated due to the environment change. Participated in moving and merging the Lighting data center from Somerset to South Plainfield, and the move from South Plainfield, New Jersey, to Arlington, Texas. Origin was formed by the merger of Origin Technologies and Philips Electronics in 1995.
Z-Place.com, Self Employed, Fort Worth, TX 1996-1998
Sideline business assembling and repairing PCs, performing upgrades, and installing new software for approximately 200 customers. Operated a multinode BBS offering games, chat areas, and tech support.
Mark Zucker Enterprises, Self Employed, Manville, NJ 1995-1996
Sideline business operating a BBS, assembling and repairing PCs from 8088 to Pentium, performing upgrades, and installing new software/ hardware, primarily for home PCs. Models include Dell, HP, Compaq, Gateway, and home built PCs. Supplied tech support for PC based applications to customers. Applications included DOS, Windows 3.x, Windows 95, OS/2 operating systems, MS Office Suite and LANtastic networks. Assemble PC boards as independent contractor, stuffing and soldering all components.
EDUCATION: The Chubb Institute for Computer Programming, Parsippany, New Jersey, 1988
Former Member of American MENSA, Ltd.