Courtney Carolus

Freelance Photo Editor & Event Photographer

1472
Location:Cape Town, Western Cape, South Africa
Profile:https://www.freelanced.com/courtneycarolus
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Kudos
3.0
2 Skills
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Rate/Hr
Employment History

Photographer Freelance
February 2008 – Present

• Photograph events for customers (weddings, parties and social events)
• Edit photographs digitally
• Print photographs

Office Assistant,
Assistant Cook, Admin Assistant & Driver The Haven Night Shelter – Retreat
August 2010 to Present

• Kitchen Duties
• Plan and prepare breakfast, lunch and supper for clients and staff
• Cook meals on a gas stove daily
• Maintain order in kitchen, freezer, chiller, & dry storerooms
• Sort and pack into storage donation goods received
• Dish and serve breakfast, lunch and supper daily
• Supervise cleaning of kitchen after every meal time
• Maintain order in store rooms and walk-in freezer and fridge
• Arrange distribution of excess food donations to other night shelters and soup kitchens
• Driver Duties
• Collect donations from various donors
• Deliver donations to soup kitchens in area
• Drop off and collect clients from hospitals
• Do banking deposits
• Office Assistant
• Issue cleaning materials to clients
• Update attendance register with Supervisor on duty
• Prepare weekly duty roster for clients
• Prepare weekly client record and stats list
• Assist supervisors Excel document formulas

Customer Service Officer Teletech (Pty) Ltd - Observatory
Contract Ended April 2010 to July 2010

? Assist customers with all queries relating to their cell phone hand set
? Assist customers with all queries relating to their monthly or annual accounts
• Assist customers with taking a contract they can afford
• Assist customers in selecting handset that suits their needs
• Assist customers in locating the company store or dealer nearest their location
• Business retention with customers who wish to cancel their service with the company
? Process payments on account for customers via credit, debit, or electronic cheques
? Process cell phone number changes
• Provide customers with information regarding promotions on handsets
• Process credit adjustments on customer account if justified.
? Troubleshoot handset problems
? Upgrade or downgrade customer contracts
• Investigate signal outages reported by customers and escalate in needed

Personal Financial Adviser Ventimes Insurance Brokers –Wynberg Company Closed November 2008 – April 2009
• Prospecting for potential clients
• Compiling a personal financial needs analysis or clients
• Recommendations to potential client based on need and affordability
• Explain various company products that can meet client’s needs to client
• Process client’s product purchase electronically and upload to head office computers
• Assist and or refer client queries on current insurance products

Personal Financial Adviser Old Mutual PFA - Claremont
Better Commission Prospects December 2007 – September 2008

• Prospecting for potential clients
• Compiling a personal financial needs analysis or clients
• Recommendations to potential client based on need and affordability
• Explain various company products that can meet client’s needs to client
• Process client’s product purchase electronically and upload to head office computers
• Assist and or refer client queries on current insurance products

Business Partner Bea’s Nook cc
Business closed – partner pulled out May 2006 – November 2007

• Researched and compiled company business plan
• Designing and setting up of accounting system for business
• Co-Design with partner the business menu system
• Research equipment for business


Policy Administrator Computer Sciences Corporation (CSC) – Century Ciy
Started own business July 2003 – April 2006 (4 years)

• Multi-skilled in United States Work-type work processing:
o Work allocation to staff via AWD system
o Name Change Updates
o Beneficiary Updates
o Assignments (Cessions) Updates
o Update client bank details
o Update client address as requested
o Advise client of outstanding requirements for above work requests
o Check Equifax (USA ITC) for client’s new address on returned undelivered
o Mail requested forms to the Policy Owners in the USA
o Allocate work on the system to the relevant work area
o Premium suspensions
o Premium updates as per request
o Update change of policy owner
? Worked with 40 different companies operating under a parent company
? Worked shifts to accommodate time zone difference between USA & RSA
• Multi-Skilled In United Kingdom (UK) Work-type work processing:
o Work allocation to staff via system
o Provide quotes for Life- and Pension policies
o Premium Refunds, Indexation, Increases & Decreases
o Policy Fund Switching
o Assignments (Cessions)
o Issuing of Duplicate Policy Documents
o Update policy information (e.g. bank-, address- and beneficiary-, Trust details, Name Changes, etc)
o Re-instatement of Lapsing and Paid-ups of Policies
o Issue Tax Certificates for policies
o Suspension premium on policy
o Term Alteration; Life Conversions
o Full- and Part Surrenders and Maturities
o Policy Cancellation and Reinstatements
o General policy enquiries
o Quality Check above UK transactions
o Train staff members on the UK work-types and life products
o Develop work flow processes and self training refresher guides
? Worked with 2 different companies operating under a parent company
? Worked shifts to accommodate time zone difference between UK & RSA


Customer Service Officer Quest Personnel (Old Mutual) – Pinelands
Found Permanent Employment July 2002 – July 2003

• Liaise telephonically with Brokers, Personal Financial Advisors, Sales Coordinators and Clients on a daily basis on the following:
o Confirm product rules and administration procedures
o Coding of new application forms onto system
o Updating Client debit order and policy information details
o Updating outstanding information received for New Business
o Check if applications forms has all relevant requirements attached and completed
o Advise Brokers, etc. on outstanding requirements on New and Existing Business updates
o Ensuring timely issuing of policies
o Provide policy information to authorized persons
o Assisting broker consultants with navigation on the system
o Liaising with Old Mutual Medical Division and Underwriters
o Provide new business quotes for sales staff
o Provide progress report on new business applications
o Assist brokers, etc. with underwriting requirements
o Refer selected queries to the relevant support areas
o Refer complex queries to the Senior Support Person
Skills (2) Rating
Photo Editing
Event Photography