CUSTOMER SERVICE AND BUSINESS DEVELOPMENT PROFESSIONAL
Highly trained and knowledgeable professional with an High School Diploma, a certificate for completing the Producing Leaders of Tomorrow Program, a competency certification in Word Processing, Desktop Publishing, Database, Spreadsheets, Converting Spreadsheets also CPR and First Aid Certification with a fingerprint clearance card; seeks an opportunity to initiate my established and progressive skills in excellent customer service, strong computer operation, efficient team playing, resolving complex issues, answering a multi or single line phone system and providing well planned presentations to customers about products and services to expand my career with an accomplished organization that rewards commitment and aspiration; promotes new ideas and advancement opportunities.
¨ Exhibits a very strong knowledge for phenomenal customer service; outstanding team playing, motivating others and assisting management with various tasks; calmly responding to complex issues offering insightful solutions.
¨ Demonstrates advanced skills in computer operation with proficiency in Microsoft Word, Excel, PowerPoint also Adobe Photo shop; easy to train on any database; highly knowledgeable with the various functions of Win/Mac.
¨ Excellent verbal, written and interpersonal communication with the skills to negotiate persuasively, follow through diligently and listen attentively; thrives in both independent operations, team dynamics, builds viable and meaningful alliances; easy to train or teach and seeks the opportunity to engage in cross-functional activities.
¨ Earned consistent commendations for exemplary service delivery averaging 100 guests per shift; regularly singled out on comment cards for overly exceeding standard expectations for attention and service to customers.
¨ Works exceedingly well establishing rapport with customers, multi-tasking, handling huge crowds, answering questions, resolving issues, excelling within a demanding, high-volume environment with minimal supervision.
¨ Displays well structured and complementary skills in organizing and planning; consistently achieving high per shift sales averages by marketing and promoting other key features of products and maintaining loyal clientele.
SUMMARY OF CORE COMPETENCIES
¨ Highly skilled at designing, updating and reformatting new information of confidential and proprietary status.
¨ Knowledgeable on many strategies of learning new computer software, self teaching and advancement tools.
¨ Strong need to complete tasks on-time, deliver a well planned presentation and set-up for a huge sales event.
¨ Uses all office equipment including a printer, scanner, copier, fax plus files alphanumeric and answers phones.
¨ Performed exceedingly well in key school subjects such as Math, English, Social Studies, History and Science.
¨ Executes professional responsibilities with dedication, tenacity, thoroughness, attention to detail with solid work ethics, reliability, self motivation, immaculate attendance, eagerness to learn, helpful and a friendly demeanor.
Graduate High School Diploma
Glendale High School – Glendale, AZ
Customer Service - Sales Associate Burlington Coat Factory – Phoenix, AZ 2004 to 2008
¨ Handled the setup of different departments, provided high levels of service by helping customers find all products and services, meeting sales accomplishments, earning consistent commendations for exemplary service delivery for an average of 100 guests per shift also regularly singled out on comment cards for “going above and beyond expectations” and “providing outstanding service and attention to customers,” recognized for ability to quickly establish rapport with customers, promoting other products and build a loyal clientele.
Appointment Setter - Photographer Picture Me Studio - Phoenix AZ 2008 to 2009
¨ Set appointments and took beautiful pictures, anticipated and met customer’s needs while working efficiently in a fast-paced environment, consistently achieved high per-shift sales averages out of 5+ photo’s through marketing orders and suggesting add-ons/extra picture’s and frames and setting future appointments; proven ability to multitask, handle crowds of people, resolve customer issues and excel within a demanding, high-volume setting.