Key Technical Skills:
Microsoft Tools Microsoft Office 2003, Microsoft 2007, Microsoft Groove 2007, Microsoft InfoPath 2007, Microsoft Office OneNote 2007, Microsoft Office 2010
Accounting Tools Microsoft Excel, QuickBooks 2010, MYOB
Other Tools Smart Draw, CRM, SAP, CMS,OPTUS Live System, Dairy Management, Adobe Photoshop, Adobe Image Ready and Adobe Acrobat, HTML, Website Development, Adobe Bridge, Scanning Technoloy
Post Graduate Degree in Information Systems from Central Queensland University, Brisbane Campus, 2009.
Bachelors in Arts from Punjab University Chandigarh, India 2007
Diploma in Business Management from RIMT Punjab, India 2006
Diploma in Information Systems from Punjab University Chandigarh, India December 2004.
Dec 09- Current Customer Service/ Sales Adminstration
SALESCO PTY LTD
• Provide administrative support to Project Manager in timely and courteous manner.
• Utilize fast and accurate touch-typing skills to record and processing orders in OPTUS live system (SOS).
• Answer telephones and direct calls efficiently or take accurate messages where appropriate.
• Respond to email enquiries and update the entire customer with new promotions.
• Working in a manner, promote the Optus values, behaviours and strategic vision to provide excellence customer service to new customers and identifying alternate business solutions for existing customers via calling and emailing
• Maintain constant sales/product knowledge through attending regular training.
• Up to date all the Sales Team with Optus new products and services through email and also with power point presentations.
• Support the Sales Team by co-ordinating in processing of each sales order till activation of the product.
• Maintain the database and generate weekly reports and tax invoices for 20+ representatives and solve their queries if require regarding their commissions
• Contact all customers to make sure that information on form is accurate and correct.
Jan 09 – Sept 09 Customer Service Representatives/ Part Time
• Provide administrative support to Administration Manager
• Maintain customer’s database and generate weekly reports, Tax Invoices for all the representatives and solve their queries regarding their commissions.
• Create ID badges for new Sales Representatives.
• Perform all the administrative duties such as filling documents, data entry and also by providing support to new sales representatives.
Jan 08 – Sept 08 Customer Service/ Part Time
7- Eleven PTY LTD
• Greet customers and provide assistance.
• Maintain cleanliness and order in the store.
• Provide training to new staff
• Maintain weekly roster
• Check and received stock against invoices
• Restock shelves.
• Stock Control
March 05 – Dec 06 Kotak Mahindra Bank Chandigarh
Customer Service Representative
• Provide administrative support to Administration Manger and Branch Manager.
• Handling incoming and outgoing calls
• Entering and processing customer files into live system.
• Database maintenance.
• Respond to all customers enquires via email and phone.