Margaret Heifferon

Freelance Writer & Document Designer

1448
Location:North Carolina, United States
Profile:https://www.freelanced.com/margaretheifferon
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MARGARET HEIFFERON -- CREATIVE AND TECHNICAL WRITING/ DOCUMENTATION DESIGN
More than 20 years of experience in technical and creative writing. Experience in pharmaceutical/ biological industry. Familiar with documentation aspects required for both a technical environment (ex. startup validation -- cGMP, ISO, etc. compliance) and a creative environment (ex. magazine development, advertising, etc.). Degree in English.

Assignments have included:

*Writing employee handbooks/ organizing office manuals *Creating in-house forms and computerized documentation templates *Establishing hardcopy filing system and training employees on computer-related issues *Maintaining website information

Writing, Editing, Formatting: *Standard Operating Procedures *Installation, Operation and Performance Qualification Protocols/Final Report Summary Packages *License Specifications and Production Run Data *Process Validation Protocols/Final Report Summary Packages

Creating, Consolidating, Maintaining: *Equipment/System Documentation History Files *Document Tracking System *Training material

*Managing timeline scheduling documentation *Generating supplemental data, including charts and spreadsheets *Managing computerized document tracking database and calibration work order database *Editing architectural drawings to reflect design and system changes

Writing and designing: *menus *greeting cards *newsletters *brochures *informative literature (including press releases, instruction manuals and marketing material) *blogs *business cards *resumés

*Article proofing *Advertising development *Documentation research *Desktop publishing: typesetting and layout design *Distribution organization for retail and wholesale

ADDITIONAL SKILLS: *PC software experience: Microsoft Word®, Microsoft Excel®, Microsoft Publisher®, Microsoft PowerPoint®, PageMaker®, Microsoft Project®, WordPerfect®, Harvard Graphics®, Lotus®, TimeLine®, Microsoft Access®, AutoCAD®, Amicus®, Worldox®, HotDocs®, and Calibration Manager® *Photography skills and darkroom experience
Skills (2) Rating
Writing
Document Design