Excellent creative and technical writer. Can write speeches, manuals, fiction, and non fiction.
Resourceful, creative problem-solver with proven aptitude to analyze and translate complex topics, both technical and soft skills, into clear and concise materials.
Managed international groups, delivery, and materials development expertise.
Skilled course designer for internal employees and external clients.
Resourceful and creative approach for delivery of materials through instructor led, remote classrooms, and online delivery.
Focused Project Manager used to working with both local and remote teams.
Result-oriented and committed to the success and on time delivery of projects.
Areas of Expertise
• Portfolio Management
• Project Management
• Remote and Online Training
• Webex and Interwise
• Storyboarding and Scripting
• Articulate and Captivate
• Adobe Suite
• Office Suite
• KnowledgePresenter and Camtasia
• Technical, Telecommunication, Soft skills
• Skilled at Voice Over
Instructional Designer and Manager, Comverse Technologies, Gahanna, Ohio (4/2008-5/2011):
• Promoted from Lead Instructional Designer.
• Managed a group of five US based designers and overseas contractors.
• Manage the portfolio technical training materials for both global and domestic markets.
• Oversaw budgets, reports, and training matrixes.
• Developed and delivered virtual classroom courses to students in numerous countries.
• Selected to handle rollout materials for first and second generation products.
• Oversaw purchase and installation of testing systems.
Lead Instructional Designer, CSG Systems and Comverse Technologies, Gahanna, Ohio (2/2002-4/2008): CSG sold division to Comverse Technologies.
•Promoted from Sr. Developer/Trainer.
•Delivered an average of 15 courses per year while maintaining the highest evaluation average.
•Wrote extensive training materials, manuals, and support docs for new and legacy products.
•Developed online materials using Camtasia Studio and KnowledgePresenter.
•Created and maintained the Educational Service Group website for CSG Systems.
•Evaluated, recommended, and rolled out remote classroom tools and software for company.
•Installed and maintained test machines.
•Organized multiple user conferences including materials, presenters, activities and outings.
Sr. Instructional Designer/Trainer, Lucent Technologies and CSG Systems, Columbus, Ohio 6/1998-2/2002): Lucent sold division to CSG Systems. Hired first as consultant in 1998, joined as employee in 1999.
•Redesigned existing training program and materials while developing training centers in Rio, Singapore, and London.
•Developed procedures for on-site customized client training and materials.
•Installed and tested training machines to be used during the courses.
•Worked with regional training facility managers, in-country technical managers, and customers to set training schedules, equipment standards and course content
Consultant, MRL Consulting, Gahanna, Ohio (6/96-6/98)
•Conducted soft skill seminars.
•Provided training and advice to clients.
•Performed training audits.
•Designed, researched, and wrote training, operations, and safety manuals.
Training Manager, Donatos Pizza, Columbus, Ohio (5/91-6/96):
•Managed operations and evaluations for the Training Department and Training Stores.
•Created the training program and associated materials for Associates, Shift Supervisors, Managers-in-Training (MIT), Store Managers, Supervisors, and Training Stores.
•Designed and implemented upper level management programs and Franchise manuals.
•Developed new product rollout materials and coordinated events.
•Scripted and worked on production of training videos.
•Worked with advertising agency on commercial shoots.
Consultant, MRL Consulting, Greensboro, NC (9/89-9/91):
•Assessed, developed, and implemented programs and materials for clients in various fields.
•Conducted communication audits and task analysis to evaluate client needs.
•Wrote Operations, Personnel, and Safety manuals.
•Certified and taught clients food safety and sanitation.
HR/Training Director, Horizon Dental Group International, Lorain, Ohio (9/88-9/89):
•Managed the Human Resource and Training Department staffs and budgets.
•Supervised benefits and payroll administration, worker’s comp, grievances, compensation, and unemployment.
•Recruited and hired for all company positions.
•Development and implemented training programs and seminars.
Teaching Assistant, Ohio University, Athens, Ohio (8/87-6/88):
•Taught Interviewing 404 to juniors and seniors.
•Instructed Speech 101 to freshman.
•Substituted for Communication 410 as needed by Professor.
Education and Training
Master of Arts in Organizational Training and Development, minor in Psychology, Ohio University, Athens, Ohio (6/88)
Bachelor of Science in Organizational Communication, minor in Computer Science, Ohio University, Athens, Ohio (6/86)
Associate of Arts in Business and Computer Science, Lorain Community College, Lorain, Ohio (6/84)
Creative Training and Design, Washington DC
Java Programming, Denver, Colorado
HTML and XML, Dublin, Ohio
Switching and SS7, Chicago, Illinois
Licking Heights Board of Education (Vice President, President, Member), Pataskala, Ohio (3/08-present)
Publications in Calliope Magazine
Writing Awards from American Mensa, Ltd and Writers Digest