Nicole Teague

Freelance Technical Writer & Manual Writer

1369
Location:United States
Profile:https://www.freelanced.com/techteague
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4.0
2 Skills
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EDUCATION
2004-2006 East Tennessee State University, Johnson City, TN
Completed all courses for Master of Education in Educational Technology
1999-2002 East Tennessee State University, Johnson City, TN
Bachelor of Arts in English
• Letter of Specialization in Technical Writing
• Minor in Legal Studies

EXPERIENCE
2006 – Present
Scripps Networks
Technical Writer
Technical Writing
• Write administrator and end-user documentation for applications, outputted as:
o Online help systems
o Reference Sheets
o White Papers
• Create, proof, and edit documents
Trainer
• Utilize ADDIE instructional design model to:
o Analyze training needs
o Design, develop, and implement training solutions
o Evaluate training results and present to management
• Create curriculum and curriculum materials
• Create computer-based-training modules (CBTs)
• Conduct instructor-led training sessions and workshops
Business and Systems Analysis
• Conduct interviews with business stakeholders and users to gather and document business requirements
• Translate business requirements into user stories
• Translate business requirements into technical and data requirements
• Communicate business, data, and technical requirements and needs to IT project members
• Communicate status, issues, and solutions to business stakeholders
• Model and analyze business processes in Visio
• Model system integrations and dataflow in Visio and matrices
• Recommend and implement improved business processes
Project Management
• Assess project scope, constraints, risks, and issues
• Communicate project status to stakeholders and project members
• Develop project milestones, action items, and timelines
• Coordinate and manage tasks performed by project members
Quality Assurance Analysis
• Test the functional requirements of applications
• Write application defect reports
• Test application help systems to determine if they are correct and document the application correctly, including Medea and Xytec
• Conduct SQL queries against databases (using Toad querying tool)
• Input defects into HP Quality Center
Application Support
• Work with end-users, HelpDesk, and project team members to perform root cause analysis of production and development issues
• Coordinate with HelpDesk and project team members to implement solutions to production issues
• Communicate issues and solutions for production issues to end users and project team members
Development
• Develop Business Objects reports
2002 - 2006
Technical Writing Consultant
Clients include: Alliance Data Systems, ETSU, University School, New Age, Dominos, Asheville Chef, Raymond Hill & Associates, and Copy Net Business
• Created administrator, user, and image guides for in-house software
• Created software documentation to comply with Sarbanes Oxley Act
• Interviewed software programmers and users
• Wrote user and administrative software guides
• Analyzed software code for database information (tables, fields, and relationships) and produced software programming guides
• Prepared needs assessment report for current and future documentation needs
• Addressed and/or created data structure, presentation structure, user groups, data and work flow, accessibility and security issues for the implementation of a Content Management System for K-12 school
• Assessed organization’s information; structured information for dissemination on the web, created aesthetic & functional website for K-12 school
• Created unique images for websites
• Attended meetings with staff personnel to best determine client needs
• Published websites
• Assisted & trained clients in maintenance of web pages
• Assisted with the creation of the Southern Association of Colleges and Schools (SACS) Report
• Created and developed user guides for client products
• Developed, updated, and maintained company websites
• Created Power Point presentation for foreign clients

2002 - 2006
IT/Network Technician
Clients include: Dominos Pizza, HAN Medical Networks, and IBM
• Troubleshoot and maintained networks
• Repaired and installed hardware components
• Configured and updated software programs

2004
Instructor
Science Hill Adult Education - Johnson City, Tennessee
• Taught Digital Imaging and Building Your Own Web Page
• Created and prepared class lessons

1999-2002
East Tennessee State University, Johnson City, TN
Computer Lab Manager
• Supervised & delegated responsibilities in four computer labs
• Created & troubleshot user accounts and server shares
• Assisted students with computer applications
• Installed & modified computer software & hardware
Help Desk Technician
• Diagnosed computer problems via phone or in person
• Inputted computer or network problems in Action/Remedy Database

1997-1999
Play It Again/Laser Storm, Johnson City, TN
Company Manager
• Supervised & delegated responsibilities to employees
• Hired, evaluated, & discharged employees
• Diagnosed equipment problems & ordered parts
• Promoted companies in local advertising campaigns
• Maintained bookkeeping with QuickBooks, including: payroll & payroll taxes, sales taxes, unemployment payments and accounts payable and receivable

SOFTWARE EXPERIENCE
• All Microsoft Operating Systems
• SUSE Linux
• Microsoft Office Suite (Word, PowerPoint, Excel, Access, FrontPage, Outlook, Project, Publisher, and Visio)
• Adobe RoboHelp, Reader, Authorware, Dreamweaver, Distiller, InDesign, Fireworks, Flash, FrameMaker, FreeHand, FrontPage, Illustrator, Pagemaker, Photoshop, GoLive, and Premiere
• SAP Business Objects
• Pilat IBMS
• Corel Draw
• QuarkXPress
• QuickBooks
• SnagIt Screen Capture
• Quest Toad
• HP Quality Center
• SoundForge Audacity
• Adobe Audition
• CourseLab
• Mikogo
• Debugmode Wink
• Atempo Live Backup

CERTIFICATIONS
• Certified SCRUM Master
• Taking BPMN training course to become certified in business process modeling methodology
Skills (2) Rating
Technical Writing
Manual Writing