Devi Trivedi

Freelance IVR Freelancer & Quality Assurance Freelancer

1442
Location:Brighton, Massachusetts, United States
Profile:https://www.freelanced.com/devitrivedi
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Devi S. Trivedi
37 Magnolia Road Sharon, MA. 02067
(781) 784-9011 (Home)
(781) 801-2529 (Cell)
Objective:
Looking for a position in a well known companies
Hardware:
IBM 3090, IBM 360/370, IBM PCs and clones, Honeywell series 6000/60 with GCOS8 and GCOS5 Familiar with PCs, Macintosh and various PC applications.
Languages:
COBOL, SAS, IBM ASSEMBLER, TSO/ISPF. Knowledge of VSAM files, DB2/Oracle programming and SQL interface. Also familiar with GMAP, FORTRAN, BASIC, RPG-II, and IDS database system.
Qualifications:
Several years (20) of progressive experience in simple to complex data
Processing systems to analyze, design, develop, and implement.
• Excellent Analytical and Design skills
• Strong on COBOL, SAS and SQL statements
• Familiar with Mac and PC applications
• Recent experience in Integrated Voice Response System using
• INTUITY CONVERSANT system (unixware platform)
A Graphical user interface (GUI) using unixware
platform, which allows icons,windows and synthesized or
prerecorded speech (VOICE@WORK package) to develop
Telecommunication applications.
• Avaya (CTI) which supports the Avaya Intuity CONVERSANT Voice
Information System (VIS or voice response unit (VRU)),
enabling the device to communicate with both the telephone
caller and the computer system. Also access and playback
selected information stored in databases.
• Highly motivated professional requiring minimum direction.
Professional Experience:
COMMONWEALTH OF MASSACHUSETTS, Boston, MA. 1991-2008
Dept. of Employment and Training
Member of Integrated Voice Response System (IVRS) Team SR. Programmer / Analyst
• Member of Voice Response Unit to develop following systems,
which allows either full or partial automation of telephone
transactions that would otherwise be performed by an operator.
• Telephone claim System:
to accept initial claim or to reopen claim for
Unemployment insurance benefits
• Mail Claim
To check the status of claimants check
• Revenue Service application
To check the tax and surcharge rate for employer
• Pin System
To allow claimant to select, change their PIN
number for security
• Telecert system
To fill out claim form using touch-tone phone


Devi S. Trivedi
37 Magnolia Road Sharon, MA. 02067
(781) 784-9011 (Home)
(781) 801-2529 (Cell)

• Script write/first line system (PC based DOS ) by CCS from Atlanta,GA.


BANK OF BOSTON, Boston, MA.
Member of Trust System Conversion Team Consultant 1990
• Responsible for data mapping using extensive analysis and
advanced programming in SAS and COBOL • Production support for
current Trust system
• Exposed to CICS

BLUE CROSS/BLUE SHIELD OF MASSACHUSETTS, Boston, MA.
End User Computing Department Senior Programmer/Analyst 1983-1989
• Developed COBOL/SAS programs to extract and report data from
existing data files, to normalize the data, to transfer data to
DB2 relational database environment, to create quick-response
Query System and to eliminate extensive paper reporting system
(SQL statements).
• Prepared 16 Program Specifications according to users needs,
and prepared Project Plans.
• Provided IBM/Honeywell technical support to entire team,
Provided production support.
• Enhanced system applications to provide JPS maintenance, to
provide ad-hoc reporting in response to user service requests
and to move JPS into production.
• Maintained & enhanced system to reduce CPU time.

Programmer/Analyst 1980-1983
• Maintained Remote Report Facility System, which allowed
hospitals to get on-site reports in a timely manner.

Programmer 1978-1980
• Designed and developed all new inquiries from corporate
database.

CITY OF HOUSTON, Houston, TX. Junior Programmer 1977-1978
• Developed program logic from predefined specifications; tested
and documented programs; analyzed problems and developed
problem definitions.

Education:
B.S. in Chemistry (1968) and Botany (1969) Gujarat University,
Ahmedabad, India.
Diploma in Computer Programming (1977) Programming and Systems
Institute, New York, NY.
In-house courses:
• Voice@work, Cognos, Oracle, CTI, E_contact application designe
• CICS, OS Utilities, MVS Debugging techniques, IBM ASSEMBLER,
Honeywell programming techniques, Project Management and
system Workshops I and II (Ware Associates).
Skills (2) Rating
IVR
Quality Assurance