Shannon Russell

Freelance Technical Writer & Fiction Writer

Location:Rockford, Illinois, United States
2 Skills
Master of Science in Library Science - University of North Carolina at Chapel Hill, School of Information & Library Science in Chapel Hill, NC
Bachelor of Arts in English - St. Andrews Presbyterian College in Laurinburg, NC


Peak Processing Employee (Scorer), Apr - May 2010 for NCS Pearson, Inc. in Coralville, IA
Using my home computer and software provided by Pearson, read and scored elementary school Reading and high school Mathematics problems while exceeding speed and accuracy criteria as determined by the client, including 1-2 days training on prompts and procedures for each project. Completed 8 projects, including projects in 2007, 2008 & 2009.

Customer Sales Representative, Sep 2005 - Feb 2007 for West Corporation in Loves Park, IL
In a busy call center environment, sold financial products to callers responding to mailed offers from a major credit card issuer, generating $1000s in business. Provided superior customer assistance to the patrons of a major bank, redirecting calls and resolving customer complaints. Selected to be successfully trained on additional product lines.

Reader/Evaluator, Mar - Jun 2003 for Measurement, Incorporated in Durham, NC
Read and evaluated hand-written student essays according to testing criteria determined by clients. Each project included 2-7 days training on prompts and scoring criteria. Completed more than 30 projects over 11 years (including 1992-93, 1995-97, 1999, 2001-02). Recommended as Team Leader by Scoring Director in 1997.

Reference Librarian, Nov 2001 – May 2002 for Durham County Public Library in Durham, NC
Instructed and assisted patrons of all ages in the use of library and Internet resources in busy urban branch library. Selected new sources for adult reference. Weeded outdated or superseded materials from all reference collections.

Administrative Assistant, Oct 2001 - Mar 2002 for Measurement, Incorporated in Durham, NC
Registered students and answered parent inquiries for a standardized test used as entrance criteria for private school.

Reference Librarian, Oct 2000 - Feb 2001 for Harnett County Public Library in Lillington, NC
Provided reference service for patrons, including instruction in library and computer use at a main county library. Revised subject research guides for use by patrons. Weeded old books from the adult reference collection.

Library Assistant, Oct 1999 - Sep 2000 for North Carolina State University in Raleigh, NC
For Digital Library Initiatives, tested equipment and procedures for new digital scanning lab, including high speed document, flatbed, and microform scanners on multiple platforms. Wrote "how-to" guides for use of equipment by staff and students. Assisted and trained visitors in the use of the lab.
For Access & Delivery Services, Course Reserves & Current Periodicals, scanned and entered into DRA over 1000 documents to be used by students as electronic course reserves. Consulted in evaluation of software for OCR conversion into HTML of reserve materials for access. Completed masking project to make older materials unavailable while the courses were not being taught.

Technical Writer, Nov - Dec 1999 for Quality Staffing Solutions in Cary, NC
On assignment for CONSUL Risk Management, evaluated and updated all their advertising brochure templates with attention to established branding standards and procedures.

Librarian, Sep 1997 - Jun 1999 for Keystone Systems in Raleigh, NC
Responded as first level support for library automation system when customers from multiple libraries across the United States called the help desk. Updated and maintained installation and user guides, and reference manual for software and databases. Installation guide used primarily by technical staff. Produced and edited screen shots and described in detail software functions and procedures as required. Wrote several short "how to" guides for various features of the program, documenting new features that were not included in previous manuals and guides. Successfully trained client staff onsite and assisted in technical installation of software and hardware for 12 - 20 new client libraries.


Americorps*VISTA, Nov 2003 - Nov 2004 for Corporation for National and Community Services in Washington, DC
For YouthBuild Rockford in Rockford, IL, enhanced leadership and social skills of YouthBuild trainees through the provision of community service, social and networking opportunities. Developed procedures and taught trainees how to present the Who Am I? self-esteem and violence prevention program for children and youth to be deployed at local elementary schools. Coordinated donations, publicity, client intake and delivery for Project Welcome Home, a community furniture bank.

Intern, Dec 1994 – May 1995 for North Carolina Writer’s Network in Carrboro, NC
Supervised weekly periodicals and monographic cataloging after consulting with staff and training a volunteer on library procedures. Recommended agenda for further development of the collection. Evaluated vertical file system and implemented necessary changes.