Customer focused manager with 14 years experience of delivering superior rental accommodations and service for self-catering holiday market. Provision of customer service excellence: from booking through to departure.
Key skills: staff management, customer and vendor liaison, marketing, advertising, reservations, basic accounting, cash application, new business development, proficient in all Microsoft applications
o Booth Lane College of Further Education.
B-Tech in business studies - distinction
o Secondary School
Ordinary Levels: Math’s (B), English Literature (B), Office Practice, (B) History (C), Science (C)
Seabreeze and Bluesky Property Management, Spain
Owner/operator - Employment 2005 to Present.
o Customer service: enquiries and complaints
o Reservations and Bookings
o Marketing and new business development
o Staff management and working as part of a team to deliver an improved service to customers
o Basic accounting and issuing of statements to customers.
o Organising and co-ordinating cleaning, laundry, keys and maintenance work.
o Dealing with daily customer enquiries.
Inderix Property Management
Benabola, Puerto Banus , Spain
Manager - Employment 2002 to 2005
o Customer service
o Bookings and Reservations
o Cash handling
o Quarterly business budgeting
o Marketing and Advertising
o Developing new business
o Rota’s for cleaning staff
o Basic Accounts and Statements
U.C.L (United Carriers Ltd) Goole UK
Traffic Office Clerk - Employment 1994 to 1997
o Development of drivers run sheets
o Chasing missed deliveries.
o Correcting addresses and finding postcodes
o Telephone Enquires
Nationwide Anglia Building Society
AVC (Additional Voluntary Contributions) Clerk - Employment 1988 to 1993
o Balancing client accounts
o Cash Handling
o Clearing – Appropriation of misplaced funds to the correct account
o Development of quotes
o Telephone Enquiry handling
o Liaising with Trustees from various pension schemes
Gardening | Traveling | Reading |Computers| Cooking
REFERENCES: By request.