Debi Horsfield

Freelance Admin Support Freelancer & Customer Response Freelancer

1367
Location:Málaga, Andalusia, Spain
Profile:https://www.freelanced.com/debihorsfield
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4.0
2 Skills
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Personal Summary

Customer focused manager with 14 years experience of delivering superior rental accommodations and service for self-catering holiday market. Provision of customer service excellence: from booking through to departure.

Key skills: staff management, customer and vendor liaison, marketing, advertising, reservations, basic accounting, cash application, new business development, proficient in all Microsoft applications

EDUCATION

o Booth Lane College of Further Education.
B-Tech in business studies - distinction

o Secondary School
Ordinary Levels: Math’s (B), English Literature (B), Office Practice, (B) History (C), Science (C)

EMPLOYMENT

Seabreeze and Bluesky Property Management, Spain

Owner/operator - Employment 2005 to Present.

Duties
o Customer service: enquiries and complaints
o Reservations and Bookings
o Marketing and new business development
o Staff management and working as part of a team to deliver an improved service to customers
o Basic accounting and issuing of statements to customers.
o Organising and co-ordinating cleaning, laundry, keys and maintenance work.
o Dealing with daily customer enquiries.

Inderix Property Management
Benabola, Puerto Banus , Spain

Manager - Employment 2002 to 2005

Duties
o Customer service
o Bookings and Reservations
o Cash handling
o Quarterly business budgeting
o Marketing and Advertising
o Developing new business
o Rota’s for cleaning staff
o Basic Accounts and Statements
o SEO

U.C.L (United Carriers Ltd) Goole UK

Traffic Office Clerk - Employment 1994 to 1997

Duties
o Development of drivers run sheets
o Chasing missed deliveries.
o Correcting addresses and finding postcodes
o Reception
o Telephone Enquires

Nationwide Anglia Building Society

AVC (Additional Voluntary Contributions) Clerk - Employment 1988 to 1993

Duties
o Balancing client accounts
o Cash Handling
o Clearing – Appropriation of misplaced funds to the correct account
o Development of quotes
o Telephone Enquiry handling
o Liaising with Trustees from various pension schemes

PERSONAL INTERESTS

Gardening | Traveling | Reading |Computers| Cooking

REFERENCES: By request.
Skills (2) Rating
Admin Support
Customer Response