RESUME for Gil Flores Garcia
OBJECTIVE: Looking to fill a customer service representative, office support or data entry position to provide service to company staff or outside clients.
QUALIFICATIONS & SKILLS: About 6 years experience performing office work, during which time I had the privilege of using different computers, software and other office equipment. I can type 85 words per minute and can do 10-key by touch. I have potential for learning new software and office equipment. I am dependable and a team player.
10/16/08 - 07/20/09 & 06/21/11 - 02/08/13 (Laborer & Ditcher Operator) with Pumpco - (979) 542-9054
Performed Laborer duties such as ground prep work so that pipeline could eventually be set into the ground and up and running and was promoted to operating ditcher to dig the ditch for the pipeline. I also trained individuals on both positions.
08/1998-Present (Self-Employed Office Manager)
Performed copying and desktop publishing work using software such as Printmaster, WordPerfect 9, PowerPoint and Microsoft word.
08/01/1996-08/1998 (Administrative Technician I) with the Texas Department of Human Services Supervisor Lydia Sanchez & Walter Hamburger (888) 388-6332 or 1-512-438-4313
Assisted employees with health and dental insurance questions or problems, monitored and processed personal insurance payments. Served as back-up to insurance technician. Performed word processing work to create and edit documents. Worked with temporary employment agencies to place their employees in the company. Maintained time and leave records for internal staff.
08/15/1995-07-31/1996 (Customer Service Representative) for Maxserv (Sears affiliate)
Supervisor Diane Vachon (512) 834-8505
Answered calls from state-wide centers requesting nation-wide part order status per customer requests. Called nation-wide parts distributors such as Whirlpool, GE and Fridgidaire. Dealt with technical part inquiries and dealt with irate customers which called for expedition of orders, tracking, getting the customers price adjustments, credit and/or cancellations in order to establish/maintain customer satisfaction.
08/01/1994-01/12/1995 (Word Processing Operator III) for the Texas Natural Resource Conservation Commission
Supervisor Candy Kunes (512) 239-1182
Operated word processor to perform advanced and complex work. Served as back-up to the switchboard/receptionist.
12/02/1991-10/02/1992 Clerk Typist II & Secretary II for the Texas Protective and Regulatory Services
Supervisor Carmen Lujan (888) 388-6332 or 1-512-438-4313
Met the needs of internal staff which consisted of answering multi-line phone and taking and routing messages, maintaining personnel, leave, and other records and typing. Greeted company clients which consisted mainly of the community. Occasionally supervised family visits.
Data Entry Terminal Operator Diploma