Michelle Roberts

Freelance Personal Assistant & Admin Support Freelancer

Location:Kidderminster, Worcestershire, United Kingdom
2 Skills
Michelle Isabelle Roberts
2 Tenbury Drive Shrewsbury Shropshire SY2 5YB
07580031206 ¡E 01743233496 ¡E michelleroberts1985@yahoo.co.uk
Driving Licence ¡E Car Owner
Personal Statement
I am a honest hard working person with a strong back ground in Customer Service and
Administration. I can work well by myself or within a group of people. I also have a good sense of
Key Skills
ƒ{ Good Knowledge of Microsoft Office Packages
ƒ{ Great at Complaint Handling and Resolving
ƒ{ Excellent Customer Service Skills
ƒ{ Excellent Telephone Manner
ƒ{ Data Entry
ƒ{ Audio Typing
ƒ{ PA Experience
Work Experience
Pub Supervisor, The Grapes Hotel, Shrewsbury
(01/2001 to 07/2004)
I started here as a waitress, moved on to being the supervisor of the childrens play area and then was
promoted to being Supervisor of the whole pub. My duties included cash handling, cashing the tills up,
entering figures onto the in house system, staff rotas, staff management, helping out where help was
needed no matter which department.
PA to the CEO/ Receptionist, Williams Chartered Surveyors, Shrewsbury
(07/2004 to 10/2006)
My role here was answering telephone calls, customer queries, diary management, audio typing,
arranging advertising, typing up property particulars, ordering stationary, arrange viewings, filing,
photocopying and other general administration tasks.
Customer Relations Advisor, Severn Trent Water, Shrewsbury
(01/2007 to 06/2010)
My role here was arranging payment plans, entering peoples details onto the inhouse system,
handling and resolving complaints, answering telephone calls.
Duty Manager, International Hotel/Holiday Inn, Telford
(08/2010 to present)
I aplplied to be a receptionist here and worked my way up to do the duty manager position. This
included checking guests in and out, updating their details on the opera system, answering telephone
calls, counting the safe, cashing up tills, arranging staff cover, handling and resolving complaints,
creating emails and making sure all departments were running smoothly.
The Priory School, Shrewsbury
09/1996 to 06/2001
Business Studies
CV built using
Food Technology
Child Development
Hobbies & Interests
In my spare time I enjoy taking my children for days out to the Zoo or out to the local park.
I also enjoy reading and gardening.
References are available on request.