Rachel Mathurin

Freelance Book Designer & Brochure Designer

Location:Kissimmee, Florida, United States
2 Skills
Rachel Lisa Mathurin

Objective Utilize skills to gain experience in Retail, and Customer Service.

Professional Experience
Sykes Enterprises, Incorporated Alpine, US Work From Home
Customer Service Agent 1
Jan. 2019 – Feb 2019 Training to service customers with intuit tax software products. Help to anticipate the needs of customers and implement answers developed from various
information sources. Graduated training. Confer with customers by telephone or in person to provide information about products or services,
take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve
customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as
well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,
refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders,
using computers.

May 2018 – July 2018 Pizza Hut, Orlando, FL 32837 Cashier/Prep Cook
Training to cook, be familiar with cash registering, familiar with using the Point of sale(POS) system including invoicing to take food orders from customers, handling the baked pizza and other food to distribute to the customer after receiving payment. Knowledge of preparing pizzas, pastas, and wings. Able to wash dishes and clean and sanitize work area. Able to make pizza doughs, garlic knots, and breadsticks.
Familiar with keeping myself and the restaurant clean and sanitized.

Self-Employed Saint Croix, VI 00823
Fine Artist, and Painter October 2008 – October 2009
Use materials such as pens and ink, watercolors, charcoal, oil, or computer software to create artwork. Market artwork through brochures, mailings, or Web sites. Monitor events, trends, and other circumstances, research specific subject areas, attend art exhibitions, and read art publications to develop ideas and keep current on art world activities. Maintain portfolios of artistic work to demonstrate styles, interests, and abilities.

July 2006 - August 2007 University of the Virgin Islands, Saint Croix, VI 00850
Clerical Assistant
Feeled leaves and note their condition/Cleaned work areas/ Harvested fruits and vegetable by hand/ Informed farmer or farm managers about crop progress/Created and maintained irrigation ditched/Weeded and watered plants and shrubs using hand tools and gardening tools. Inspected plants assess quality/Collected samples from plants or products and routed them to laboratories for microbiological assessment, ingredient verification and other testing/Copied pages of course information for supervisor/Answered telephones and took messages. Load and trucks to go to the university’s grocery store. Unload trucks at the grocery stores. Set crops and other groceries on racks, tables and shelves of grocery store at the university.

Summer 2007 VI Department of Veterans Affairs, Saint Croix, VI 00821 Clerk Typist
Answer telephones and took messages/ Completed, copied, sorted, and filed record of activities/Operated printer and typewriter/Recorded and proofread data/Maintained and updated filing systems manually

Fall 2007 Sion Farm Dry Cleaners, Saint Croix, VI 00822 Presser
Pressed wedding gowns, sewn buttons on coats and dresses, add detergent to dirty clothes, and Pressed pants, skirts and shirts. Labeled clothes with numbers for the customers identification. Sewn tears and buttons on clothes.

January 2019 – January 2019 Work At Home Solutions, Online Class Brooksville, FL
Intuit Turbo Tax – Smartlook Video Support 1/2/2019
Intuit Turba Tax Certification Course
Service Intervals Training

July 2018 – October 2018 Kaplan Financial Education, Online Class Lacrosse, WI 54601
Florida Life, Health and Variable Contracts 60-Hour Online Course 1st Edition and Certiication Exam
Life and Health Insurance Pro QBank Course
Property and Casualty Insurance Pro QBank Course

March 2017 –July 2018 University of Phoenix, Online Campus, Phoenix, Arizona 85040
Degree Level in MASTER OF SCIENCE IN ACCOUNTANCY March 2017 – July 2018

Previous Education
July 2014 - February 2017 University of Phoenix, Online Campus, Tempe, AZ 85282
Degree Level in BACHELOR OF SCIENCE IN ACCOUNTING July 2014 - February 2017

August 2003 - December 2010 University of the Virgin Islands, Saint Croix, VI 00850
BA in Humanities in Humanities August 2003 - December 2010

August 1999 - June 2003 Saint Croix Central High School, Kingshill, VI 00850
High School Diploma in Cosmetology and Fine Arts August 1999 - June 2003

Skills / Abilities
Able to create Memos to clients for companies •Able to write Press Releases •Able to write business papers • Able to create business papers, essays, and summaries • Able to prepare tax papers •Able to analyze and examine proof of evidences •Able to work in a team to work on financial statements and reports •Able to discuss and write a summary about the accounting and tax as well as auditing policies •procedures, guidelines, and objectives •knowledge of basic tax questions• Basic knowledge of turbo tax software deluxe and premiere• Able to count and calculate numeric values •Make ads with graphics in Adobe Photoshop for Computer Graphic Applications •Discuss Symbolic Interactions from Darwin through exam for Introduction to Communication •An article on Tuition Increase for Basic Reporting and News Writing •A stand up for Advanced Reporting and News writing•Present on two theorist and their theory for Communications Theory •An oral debate in Spanish for Intermediate Spanish •Customers Service Experience • Food Safety • Food Preparation • Time Management • Team Management• Teamwork •Purchase Management • Microsoft Suites Experience • QuickBooks Knowledge • Able to use Point of Sales(POS) system for Pizza Hut.• .Make ads with graphics in Adobe Photoshop for Computer Graphic Applications

Personal Statement
There are three courses and two seminars left to take at my previous college called University of the Virgin Islands, I am accepted to Washington State University World Campus to complete my Humanities with concentrations in Fine Arts, English and Communications post-baccalaureate program and I can start in the summer or fall 2019, I have graduated from University of Phoenix Online with almost a 3.00 gpa for BS in Accounting, I also have graduated with a MS in Accountancy at University of Phoenix- Online. Approved to sit for CPA License Examination in Florida.
Skills (2) Rating
Book Design
Brochure Design