Claire Symington

Freelance Admin Support Freelancer & Writer

Location:Aldershot, Hampshire, United Kingdom
2 Skills
Personal Profile & Key Skills Summary
? A highly motivated individual with experience in a variety of commercial environments
? Advanced administrative and organisational skills
? Capable of working under own initiative, but also a keen team player
? Extremely flexible with the ability to work in highly pressured environments
? Resourceful and dedicated to achieving objectives, to the highest possible standard.
? Able to develop new concepts, ideas and procedures.
? High level of computer literacy including advanced Excel e.g. LOOK-UPS, Pivot Tables and IF functions
? Strong interpersonal and communication skills (both written and oral).
? Ability to use initiative and be proactive
? Excellent attention to detail and proof-reading skills

Career Profile

HiPP UK Ltd (self-employed) Forum Moderator 04/2009 - present
? Ensuring that all content complies with forum guidelines and objectives
? Liaising with health professionals regarding member posts and queries
? Offering support and guidance to members where required
? Proof-reading member newsletters
? Providing posts with news updates from the client
? Moderation of all photo competition entries to ensure suitability
? Assisting in the development of the website and forum with the client
? Providing customer service support where required including telephone and written correspondence
? Liaising with client regarding member requests, queries and technical/profile issues

HiPP UK Ltd Product Manager 04/2007 – 04/2008
? Re-designing of packaging including copy
? Development of literature to support new and existing lines including website content
? Establishing and implementing marketing plans
? Assisting in the interpretation of legislation and product/support compliance
? Development of advertising from concept through to implementation
? Briefing of external agencies to meet design, brand and product requirements
? Proof-reading and attention-to-detail work
? Undertaking customer research and sampling
? Analysis of key market data to provide insights including competitor analysis
? Proactively monitoring new products to ensure their time critical introduction to the market
? Representation of the company at Trade and Health Conferences
? Liaison with internal and external customers

Bridgethorne Ltd Commercial Executive 04/2005 – 04/2007
? Analysis of EPOS information, to identify market trends, rate of sale and competitor activity
? Produce client business reviews, providing both insight and analysis
? Sales support including updating forecast and budgetary systems
? Managing the promotion process including promotional analysis and return on investment
? Scenario building to understand the impact of critical changes upon forecast requirements
? Retail auditing to identify changes to propositions, pricing and promotional activity
? Development of processes and procedures both internally and for client purposes

Various Temporary Assignments 01/2005 - 04/2005

Surrey Police Authority HR Systems Supervisor 07/2002 - 12/2004
? To develop and maintain HR systems within Surrey Police Force
? System auditing to ensure compliance with legal requirements
? Contact point/helpdesk agent for management and users
? Advise management on issues relating to system development identifying potential solutions
? Development and delivery of training programs including remedial/refresher courses
? Designing, implementing and circulating statistical reports
? Development of system policy and procedures

Surrey Police Authority Personnel Administrator 04/2002 - 07/2002
? Maintaining database of personal details of new and existing employees including absence
? Production of data analysis for departmental management
? Other similar general administrative duties

Various Temporary Assignments 06/2001- 03/2002

Ben & Jerry’s Ice Cream Marketing Administrator 06/1999 – 09/2001
? Customer and consumer correspondence
? Sales order processing
? Liaising with customers to arrange deliveries and monitor service levels
? Sales support including the preparation of presentations and developing marketing materials
? Developing & maintaining a database of freezers including their ordering and servicing
? Liaising with the head office in the US to satisfy client requests and complaints

Motorcycle City (Sales) Ltd. Service Administrator 02/1998 - 09/1998

Educational History

1998 - 2001 BA Honours in Human Resource Management and Marketing
1997 - 1998 A Level English Language and Literature
1995 - 1997 BTEC Advanced G.N.V.Q at Distinction level
1991 - 1995 10 GCSE’s with A-C passes including English, Maths and Sciences

Additional Qualifications

• City & Guilds in Web Design at Distinction Level

Other Information

Nationality: British Health: Excellent Date of Birth: 24th June 1979
Interests: Swimming, reading, drawing, DIY and yoga.
Skills (2) Rating
Admin Support