812 N 80th Terrace, Kansas City, KS 66112 | (H) 913-499-7149 | (C) 913-602-2004 |
Customer Assistance worked with company systems such as Live support and diligently completed all assigned tasks, working overtime as needed Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.Customer Service Researched calmed and rapidly resolved client conflicts to prevent loss of key accounts. Product Sales cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.Market Research o Interviewed clients via market research surveys to identify product issues and customer needs.
Administrative background Skilled multi-tasker Highly motivated Advanced oral and written communication skills Types55 WPM Organized Customer service-oriented MS Office Advanced computer skills
Strong organizational skillsActive listening skills Seasoned in conflict resolution Top sales performer Customer service expert Adaptive team playerSharp problem solver Courteous demeanor Energetic work attitude Telephone inquiries specialist Telecommunication skills
07/2017 to CurrentAppointment Setter Premiere Equity Assets – Laurel, MD My company purchases homes and properties from individuals to fix and re-sale. I call these people and inquire if they want to sale their property .
08/2017 to CurrentAppointment Coordinator Excel Lead Development – Cincinnati, OH I set appointments for the company for different campaigns based on the clients needs they have me on a campaign calling on gas stations to see if they want to rebrand or build a new service station.
Facilitated inter-departmental communication to effectively provide customer support. Met all customer call guidelines including service levels, handle time and productivity.
08/2014 to 07/2017Customer Service Resolution Specialist OnShore Marketing Solutions – Monterey, CA I handled Newspaper subscriptions for different Newspaper companies all over the country.Handling Billing Issues ,renewals not receiving papers, and various other issues to help customers.I also work on other projects for the company as well
04/2008 to 08/2014Customer Service Representative UPS Customer Center – Overland Park, KS Answer incoming calls for customers tracking freight shipments, scheduling pickups, giving rate quotes for domestic and international areas. Handled all customer relations issues in a gracious manner and in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
01/1997 to 06/2008Customer Service Professional Multi-service Corporation – Overland Park, KS Duties include taking inbound calls for merchants authorizing credit cards over the phone.As well as filing invoices and inputting info in the computer. Reviewed field inspections and coordinated all insurance claim audits. Followed up on potentially fraudulent claims initiated by claims representatives.
1993High School Diploma : Wyandotte High School - Kansas City, KS
1996Associate of Science : Secreterial/ Business AVTS Kansas Area Technical School - Kansas City, KS Secretarial/ Business Administration Vocational Certificate or Credential Clerical, Courses in Keyboarding & Document Processing, 10 Key, Filing(Alphabetically, Numeral, Geographic), Computer application software( WordPerfect 5 1, Windows-, Record Keeping, Data Entry
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