Rachel E. Espinoza
224 W. Palm Ave #F
Monrovia, CA 91016 email@example.com
? Dedicated customer service and sales associate with 20+ years of experience in “fast paced” retail and food service settings. Consistently achieve record-high customer satisfaction rankings.
? To obtain an entry level position working customer service, sales, and/or delivery courier service.
? Extensive experience working with the public. Previous positions include customer service, cashier, outbound call center, restaurant management, bartender/server, retail sale floor, loss prevention, data entry, and medical assistant. (front and back office)
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Retail Operations Management
Inventory Management & Restock
Merchandising Pricing & Retail Comparison
Customer Satisfaction Enhancement
Customer Calls & Message Handling
Sales & Margin Improvement
Teambuilding & Training
Filing & Record Keeping
Multiple Web & Email Browsing
Typing (35+ wpm) & 10 key
The Outlet by E.L.S. — Monrovia, CA 11/2008 to 02/2011
Promoted to sales associate in furniture. Greeted and helped customers on the furniture sales floor. Handled pricing and merchandising of all products in the furniture department. Knowledge of merchandise in department (appliances, sporting equipment and furniture.) Keep database of customers needs and wants and made and answered all incoming and outgoing customer calls.
Mervyns’ — Monrovia, CA 05/2008 to 12/2008
Customer Service Associate/Cashier
Greeted and helped customers in retail store “women’s department”. Cash handling, fitting room, merchandising and general store responsibilities.
Buck’s Tavern — Las Vegas, NV 03/2003 to 10/2004
Greeted and served all customers in a busy bar/restaurant setting. Cash handling including counting in and out register. Responsibilities including preparing food and drinks, paying out slots less than $5000, restocking and reordering inventory, and general bar clean up.
Montebello Inn/Rim Ram — Montebello and Santa Fe Springs, CA 08/2002 to 03/2003
Worked between two different popular establishments. Duties included greeting and severing all customers in a busy restaurant, karaoke, and bar/club setting. Responsibilities also included opening and closing bar. Cash handling including counting in an out registers, preparing all drinks, restocking and reordering of inventory, vendor payments, happy hour and general restaurant/bar duties and clean up.
Various Call Center Positions — CA and NV 1993 to 2002
Appointment Setter and Verification
Worked various call centers both inbound and outbound call centers. Olan Mills appointment setter, B&J Resort’s verification and appointment setter, Glaxo Inc. sales and appointment setting, and Yellowpages.com B2B sold ad spaces.
Education and Training
Citrus College — Glendora, CA 2008 to 2010
24 accumulated credits; Studied Business and Photography
Coastline Community College — Fountain Valley, CA 2005 to 2007
15 accumulated credits; Studies small business management and communications
National Bartenders School — Santa Ana, CA 2002
Certificate in Bar and Restaurant Service and Management
Canterbury Career School — Colton, CA 1994 to 1995
Certificate in Medical Assistant (front and back office)
Fontana High School — Fontana, CA 1987 to 1992
Interest and Goals
Enjoy working with the public, animals and children. Like driving, seeing new places and meeting new people. Try taking advantage of learning new skills. As well as trying to take advantage of all learning opportunities. Love photography as well as an interest in business. My life goal is to someday do freelance photography as a profession, possible doing real estate flyers and/or real estate investment. Personal website of my photography work:
Available upon request