Jessica Roush

Freelance Blog Writer & Book Writer

Location:Waukegan, Illinois, United States
2 Skills
18400 W IL Route 120 Apt 216, Wildwood, IL 60030 – 614-698-6374

Jessica Roush
Summary of Skills:
- Highly organized and passionate with a vast background and knowledge in Customer Service, Microsoft Office. Possesses the ability to think quickly and efficiently.
Columbus State Columbus, Ohio 2005 – 2006

TechSkills Westerville, Ohio 2006 – 2008

Certified Medical Coding and Billing Specialist
Certified Medical Administrative Assistant

Customer service, Time management, Conflict resolution expert, Phone support, Microsoft Office, Windows, Keyboarding, Leadership, Teamwork, Courteous demeanor, Sharp problem solver, Medical Service-oriented

PC Rescue Services-Virtual Assistant for Roy Morock (June 2018-Current) Grayslake,IL
• Answer phones
• Answer emails
• Send emails
• Take payments
• Social Media Manager
• Blog Manager
• Customer Service
• Scheduling appointments
• Managing Roy’s Calendar
• Make phone calls when needed
• Organize CRM by acct and topic
• Accurate note taking
Youthage Culinary School-Secretary (April 2018-April 2018) Mundelein,IL
• Answer phones
• Answer emails that came in about services
• Emailing people to set up events
• Responding to emails for different things
• Set up fundraisers and other events
• Answer questions when people walk in to facility
IronRoad: Guest Relations for Columbus Zoo & Aquarium (Sept 2012-Oct 2017) Powell, OH
• Trained to take payments from customers who were buying tickets
• Collected tickets when customers arrived at the entry gate to the zoo
• Counted people as they left the zoo
• Stamped hands for re-entry to the zoo
Walmart: Greeter (June 2014-Sept 2014) Columbus, OH
• Greeted people at the door as they came in to Walmart
• Checked receipts to ensure that customers weren’t shop lifting
Quest for Independence: Data Entry Clerk (May 2013-August 2013) Westerville, OH
• Entered data into computer system
• Ensured that all data was entered correctly and accurately
Convergys: Customer Support for Comcast Customers (March 2012-July 2012) Delaware, OH
• Troubleshot issues that occurred with Comcast equipment
• Exhausted all troubleshooting
• Scheduled trouble calls when necessary

My blog is also here:
Skills (2) Rating
Blog Writing
Book Writing